StakeMania Casino - Dobici igrača su konfiskovani.

Good day,

I deposited €7,000 and lost it. After that, I deposited €800 of real money, which resulted in winnings.

The casino automatically credits rakeback (cashback), which is usually 10% to 20% of the previous week’s losses.

To be on the safe side, I contacted the casino support and asked which conditions applied when playing with rakeback. The casino informed me in writing that the rakeback was not bonus money, but real money. They stated that there was no maximum bet limit and that I only needed to wager the amount once.

To make absolutely sure, I played with a maximum stake of €3 until I had completed the wagering requirement for the rakeback.

When I attempted to withdraw my winnings, I was required to complete verification. The verification repeatedly failed due to poor photo recognition, non-functioning verification links, and technical errors on the website. After two weeks and daily attempts to verify my account, I was finally verified.

The casino then informed me that comprehensive investigations would be carried out to verify the winnings. My gameplay was analyzed, and the game provider was contacted. Four days later, I received an email congratulating me on my winnings and confirming that everything was in order.

After that, I made 40 withdrawal requests of €500 each, since the casino only allows withdrawals of €500 per day. I received the first two payments (€500 x 2). However, when I did not receive any payments on Friday and Monday, I contacted support again.

Suddenly, they claimed that I had exceeded the maximum bet limit while playing with rakeback and had therefore violated the Terms & Conditions. As a result, €19,940 was confiscated, and only €60 remained in my account.

They have not responded to any further emails.

The casino informed me of the conditions in writing.

After conducting extensive investigations, the casino confirmed that everything was fine and even congratulated me on my winnings.

It is not understandable why the entire balance was confiscated, especially since I also achieved winnings using my €800 real-money deposit.

At no point did my account display any bonus balance. Only real-money funds were shown.

I have screenshots and evidence to support my statements.

The casino refuses to disclose the ADR provider that they are required to appoint under the CAG by June 2026 (according to LOK), does not communicate with me, and there have already been similar cases.

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Dear Dragi,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you kindly confirm whether you are aware of placing any bets that exceed the allowed limit?
• Additionally, could you please provide a screenshot of your bonus history?
• Lastly, could you let us know if the rakeback was included as part of the Rewards Calendar?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila