Stakes Casino - Povlačenja igrača su odložena.

I would like to submit a complaint regarding Stakes Casino’s handling of my withdrawal requests.

My oldest pending withdrawal request was made on 22 June 2026, and my most recent one was made on 29 June 2026. As of 6 July 2026, I have still not received all of my funds, nor have I received a clear explanation for the delays.

The casino’s own Terms and Conditions state:

"The time for the withdrawal to be finalised may vary due to circumstances but a withdrawal attempt should be approved or denied within 2 business days. A player shall be informed about reasons for any delay if the time for the money to arrive at the player’s account exceeds 10 business days."

Their FAQ also states:

"STAKES validates withdrawals within up to 48 hours. Once the request has been validated by our financial department, we will issue your payment immediately."

Despite these statements, my withdrawal requests have remained pending far beyond the stated 48-hour processing period. I have received no meaningful explanation for why this is happening.

I am a VIP player. According to the casino’s Terms and Conditions, VIP Platinum, Gold and Silver players may withdraw up to €5,000 per week or €20,000 per month. My withdrawal request is not over €20,000, so I do not understand why the payments are being delayed or handled in instalments without any explanation.

The casino’s VIP benefits page also advertises "speed of light withdrawal approval" and reduced withdrawal times. My experience has been the complete opposite.

I have repeatedly contacted the casino by email, but most of my messages have been ignored.

My communication timeline is as follows:

23 June 2026: I asked why only €2,000 of my withdrawals had been approved instead of the expected amount.

25 June 2026: I referred to the €5,000 weekly withdrawal limit applicable to VIP players.

27 June 2026: I contacted them again regarding the continued delay.

29 June 2026: I sent a detailed email quoting their Terms and Conditions, FAQ, and VIP benefits, and asked for a clear explanation.

30 June 2026: I sent another email because I was being ignored and the situation was not progressing.

2 July 2026: I finally received a response from Armando, who said that he had informed the payments team and asked them to speed up the processing.

3 July 2026: I contacted them again because no further withdrawals had been approved.

6 July 2026: I still have not received the remaining funds or any substantive response explaining the delay.

This situation has also prevented me from using the casino normally. Because I have pending withdrawals, I have been unable to play, participate in promotions, or receive bonuses.

I am not asking for special treatment. I am asking Stakes Casino to follow its own published Terms and Conditions and provide transparent communication.

I would appreciate your assistance in obtaining:

A clear explanation for the delay and for the casino’s failure to follow its stated withdrawal-processing timeframe.

A specific timeline for the approval and payment of all remaining withdrawals.

Payment of my remaining withdrawals without further unnecessary delay.

I can provide screenshots of the pending withdrawal requests, my correspondence with the casino, and the relevant Terms and Conditions if required.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila