Stakes Casino - Pristup igračevom nalogu je blokiran.

Hello

I won a big amount and now I just getting "Login failed. System error." when I try to login

Nobdbody helping me I send multiple emails.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stakes Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Is your account in the casino verified?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Guru,

In answer to your questions.

I have been a player since Jan and not been able to login pretty much since i won 6801€ or within a few days. "Failed access! Error of the system!" is the message that appears on login attempt. Sent emails and been on the chat many times to be told the tech team are working on fixing the problem but nothing gets done.

I played slots and made a deposit and received a bonus of 200€

No access to account for a month.

Only response i have been given.

Hi Giuseppe,

Thank you for your reply.

I would like to inform you that your case has already been escalated to the relevant team for further review. They are currently looking into the matter, and I am closely monitoring the progress on your behalf.

As soon as I receive any updates or additional information from them, I will contact you right away.

Thank you very much for your patience and understanding while this is being reviewed. I wish you a pleasant day ahead.

Kind regards,

Maricar - Stakes Casino Support

Dear SantaPausi1,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Dear SantaPausi1,

Thank you for reaching out. I’m truly sorry to learn that your account has been blocked. Please rest assured that I will contact the casino promptly to address this issue and seek a resolution.

I would also like to invite a representative from Stakes Casino to join this conversation, as their input will be invaluable in resolving your complaint.

Dear Stakes Casino,

Could you kindly clarify the reason behind the blockage of the player's account? Additionally, if possible, please provide any relevant evidence related to this matter. You may share your statement and any supporting documentation here or send it directly to my email at jana.k@casino.guru.

Thank you very much in advance for your cooperation.

Kind regards,

Jana

No responds still

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana