Starda Casino - Igrač veruje da je njegova isplata odložena.

Hello,

I would like to submit an official complaint regarding a prolonged delay in the processing of my withdrawal and the lack of clear information about its status.

On 09.06.2026 , I submitted a withdrawal request of 500 UAH via Litecoin. The status of this request is still "Pending".

During my first contact with support, I was informed that my account was undergoing an additional security review, with an estimated processing time of up to 72 hours. However, more than 100 hours have already passed since the request was submitted.

In a subsequent response from support, I was told that the review has not been completed and that there is currently no specific timeframe for its completion.

It was also previously confirmed by support that my account is fully verified and that no further verification procedures are required.

My current account balance is 2000 UAH.

I am a user from Ukraine and have previously undergone multiple casino security checks lasting up to 31 days without any violations on my side.

I kindly request the following information:

• a detailed reason for the delay of my withdrawal;
• the current status and stage of the account review;
• the maximum possible timeframe for such a review according to your company rules;
• an estimated date for the completion of my withdrawal request.

I consider the lack of a clear timeframe after the previously stated 72-hour review period to be unreasonable and request that this complaint be handled with priority.

I look forward to your official response.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear casstr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear casstr,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear casstr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru