The player from Germany faced issues with withdrawing a refund that the casino confirmed had been sent to him on August 6, but he had not received the funds. His repeated inquiries regarding the transaction details remained unanswered, and he was unable to get responses through live chat. The Complaints Team attempted to contact the casino multiple times for assistance but received no cooperation. As a result, the complaint was marked as "unresolved," and the player was advised to consider reaching out to the Curacao Gaming Control Board for further action.
Igrač iz Nemačke se suočio sa problemima sa povlačenjem povraćaja novca za koji je kazino potvrdio da mu je poslat 6. avgusta, ali nije primio sredstva. Njegova ponovljena pitanja u vezi sa detaljima transakcije ostala su bez odgovora i nije mogao da dobije odgovore putem ćaskanja uživo. Tim za žalbe je pokušao da kontaktira kazino više puta za pomoć, ali nije dobio nikakvu saradnju. Kao rezultat toga, žalba je označena kao „nerešena“, a igraču je savetovano da razmotri kontaktiranje Odbora za kontrolu igara na sreću Kurasaa radi daljeg delovanja.