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I've been making a withdrawal for a few days now, the first time 2 days passed and I canceled it and made it again in case something changed.

The second time they canceled it and said there was a technical error and they reactivated it. (So I'm waiting for the exam)

It says under investigation.

I'm afraid that nothing is going to happen as I have another amount that needs to be raised as well.

I've spent a lot of money and I'm not the one who went in with 100 euros to get 1000.

I wonder what I should do with them.

Εδω και μερες εχω κανει αναληψη , την πρωτη φορα περασαν 2 ημερες και την ακυρωσα και την ξαναεκανα μηπως αλλαξει κατι.

Την δευτερη φορα την ακυρωσαν αυτοι και ειπανε οτι εγινε τεχνικο λαθος και την ενεργοποιησαν ξανα. (περιμενω λοιπον την εξεταση)

Υπο εξεταση λεει.

Φοβαμαι οτι δεν προκειται να γινει τιποτα καθως εχω αλλο ενα ποσο που πρεπει και αυτο να σηκωθει.

Εχω δαπανησει πολλα λεφτα και δεν ειμαι αυτος που μπηκα με 100 ευρω να τους παρω 1000 .

Απορω με αυτους τι πρεπει να κανω

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear npligkas,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear npligkas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru