SuperCat Casino - Igrač se suočava sa uznemiravanjem od strane komunikacije u kazinu.

Hello,

I have not played in this casino for years, and they keep calling and e-mailing me.

I have asked their employee Simon 2 times on the phone for them to take me off their phone list and not call me again, both times he just hung up. After he kept calling I asked for self-exclusion via e-mail 2 times. To this day I still keep receiving e-mails and calls. I keep blocking the phone number, but they always use different ones, always with an Austrian phone number, which is how I know it is them as I never receive any calls from Austria.

I am desperate to shake them off and I do not know how.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you accessed your account at SuperCat Casino?
• How did the casino respond after you informed them that you wanted to close your account?
• Did you specify the reason for requesting the closure of your account in any of your communications with the casino, either via email or during phone calls?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika