Syndicate Casino - Povlačenje igrača je odloženo.

I verified my account some time ago but my withdrawal is still pending I contacted support several times and they just keep asking me to wait I am really frustrated and just want to know if my money will be sent

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the delay in processing your payment?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I submitted my withdrawal request about a week ago, and since then nothing has changed - it’s still pending.

I mostly played regular slot games, no live casino or anything special.

My winnings were accumulated without any bonus - I was playing with my own deposited money. The last communication I received from the casino was two days ago, and all they said again was to "please wait", without giving me any specific timeframe or explanation.

I have never made a successful withdrawal from this casino before, so this is my first time trying to cash out.

I just want to know if my money is actually going to be sent

Thank you for your response. Have you received any updates regarding the withdrawal request in the meantime? If so, please forward all relevant communication between you and the casino's customer support to veronika.f@casino.guru or post screenshots here. Thank you for your cooperation.

I received my payout and my issue is finally resolved. Thank you sincerely for your help. Best regards.

Dear mutin99,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru