Talismania Casino - Povlačenje igrača je odloženo.

Hello dear Casino Guru Team

I requested my first withdrawal from the casino on September 15, 2025. This withdrawal was for €500. I requested the next two withdrawals on the 16th and 17th, as you can request €500 per day there. Since then, I've contacted customer service three times via live chat. However, I'm always told that it will be forwarded to the finance department. Can you help me?

Best regards, Barbara

hallo liebes Casino Guru Team

Meine erste Auszahlung habe ich Ihnen besagten Casino am 15.9.2025 beantragt. Diese Auszahlung beträgt 500 €. Die nächsten beiden Auszahlungen habe ich am 16. und 17. beantragt. Da man dort pro Tag 500 € beantragen kann. Seitdem habe ich dreimal mit dem Kundendienst geschrieben über den Live Chat. Jedoch werde ich immer nur vertröstet, dass es an die Finanzabteilung weitergeleitet wird. Könnt ihr mir helfen?

Viele Grüße, Barbara

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Yes, I have had successful withdrawals from this casino in the past, and I haven't had any complaints so far.

Verification is not necessary there.

The winnings were achieved without a bonus.

Best regards

Hallo Tomas,

Ja, ich habe in der Vergangenheit bereits erfolgreiche Auszahlungen in diesem Casino gehabt. Es gab auch bisher keine Beschwerden meinerseits.

Eine Verifizierung ist dort nicht notwendig.

Die Gewinne wurden ohne Bonus erzielt.

viele Grüße

Thanks for your reply.

1. Did the casino process one or more payouts to you since your last reply?
2. Could you please confirm how much is left for you to pay out?

Please let me know.

1,500 have been paid out. 1,200 are still missing.

1500 wurden ausgezahlt. 1200 fehlen noch.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Karla (karla.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Babsy2012,

My name is Karla and I will be assisting you with your case, I hope we can work together toward a clear and fair resolution.

To ensure full transparency, I would like to invite a representative from Talismania Casino into this conversation.

Dear Talismania Casino,

Could you provide additional details regarding this payment delay and clarify the current status of the transaction? We would also appreciate it if you could share any relevant evidence or documentation that may help us to resolve this case.

Thank you in advance for your cooperation.

Best regards,

Karla

Dear Babsy2012,

We would like to inform you that we are looking into your request.

Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

Talismania Casino team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Babsy2012,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla