Dragi bkbois54,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li navesti da li ste prošli punu KIC verifikaciju?
Koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre uživo ili ste se kladili na sport?
Da li ste primili e-poštu nakon što je vaš nalog onemogućen? Ako jeste, prosledite mi ga na [email protected] .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear bkboys54,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you passed the full KYC verification?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
Did you receive any email after your account was disabled? If so, kindly forward it to me at [email protected].
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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