Trips Casino - Igračev račun je zatvoren nakon pobede.

My account was locked just for winning one game of baccarat!

I will request a full refund upon account reactivation.

バカラをワンプレイして勝利しただけでアカウントをロックされた！

アカウント再開とともに全額返金を求める

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for verification?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika