The player from Germany has requested multiple times for his account to be blocked due to gambling addiction, yet he continues to deposit funds of 872 euros despite informing the casino. The casino has not acted on his requests, instead responding with bonus offers, and there has been no successful withdrawal. After intervention by the complaints team, the casino confirmed account closure, but refused to respond to questions regarding potential refund situation. The complaint has been closed as unresolved, since the casino has stopped responding, and the player has been advised to use responsible gambling tools to stay safe.
Igrač iz Nemačke je više puta tražio da mu se račun blokira zbog zavisnosti od kockanja, ali on i dalje uplaćuje 872 evra uprkos tome što je obavestio kazino. Kazino nije reagovao na njegove zahteve, već je odgovorio bonus ponudama, a nije bilo uspešnog povlačenja.