Turbo Wins Casino - Igrački račun je zatvoren nakon velike pobede.

today I created an account on this website and won 1000€ and after 15h my account is closed !!! They verified me twice, scan my ID my face.. everything..

I just won the 1000x multiplier on mega roulette 3000...

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.
• During your Roulette gameplay, did you notice any bugs, glitches, unusually high payouts, or any rounds where losing bets were not deducted correctly?
• Did you use any third-party software, scripts, bots, or other programs while playing, particularly during the session in which you won the 1000x multiplier?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Everything was fine on the roulette table; there were no bugs, everything was normal. It was Mega Roulette 3000 from Pragmatic Play, from a highly respected casino games publisher.

No, I just chose the number 10 and placed bets, not big ones. I set 100 "spins" and kept an eye on it. The maximum auto spin on roulette is 100 (at least on Pragmatic's ones).

Sent you e-mail thank you

Dear patii3

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear patii3,

I empathize with your situation regarding the blocking of your account, and I am committed to assisting you with this matter. I will reach out to the casino promptly to work towards a resolution. In the meantime, I would like to invite a representative from Turbo Wins Casino to join this discussion and help us address your complaint.

Dear Turbo Wins Casino,

Could you please clarify the reason behind the player's account blockage? Additionally, we would appreciate it if you could provide any relevant evidence. You may include your statement and attach any documentation here, or you can send it directly to my email at jana.k@casino.guru. Thank you in advance for your cooperation and timely response.

Kind regards,

Jana

Hi,

We would like to inform you that the player breached our T & C. Relevant evidence has been sent to CasinoGuru for review.

Kind regards,

TurboWins Casino Team

I'm sorry, but how is it possible that, after playing at your casino for just a moment, I could have broken any rules? Are you serious? A 1.5 rating says a lot about you. I deserve the money I won on roulette! And I want nothing to do with you.

These regulations are probably designed to scam people like me. Something with a rating of 1.00 should be closed immediately if I only knew. What can you do wrong when playing Mega Roulette 3000 and hitting a few good multipliers? I wonder why you scanned my face or ID several times. Because I received an email telling me to do it again.

Dear patii3,

We appreciate your recent communication with us. After reviewing the evidence from the casino, we regret to inform you that you did not pass the KYC verification call. Therefore, I must respectfully decline your complaint at this time. Please know that if you experience any difficulties in the future, you are more than welcome to reach out to us for assistance.