V.Vegas Casino - Igrač se bori da povuče dobitak.

Hello, I sent all the documents to the casino

I tried four times to get my money, unfortunately nothing.

Refused every time.

I have always transferred with Klarna without problems

Didn't try the chat either.

Even with emails nothing comes back.

And nobody speaks German on the phone

I am at a loss.

MfG toni

Guten tag habe dem casino alle Unterlagen zukommen lassen

Habe vier mal probiert mein Geld zu bekommen leider nichts.

Jedes mal abgelehnt.

Habe immer mit klarna überwiesen ohne Probleme

Habei auch den Chat probiert keine Funktion.

Auch bei Mails kommt nichts zurück.

Und am Telefon spricht niemand deutsch

Ich bin ratlos .

MfG toni

Dear Toni1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Maybe the issue regarding the specific payment method is just temporary. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward your cashier history? My email address is petronela.k@casino.guru.  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello on January 11th, 2020

Get 100 euros transferred

Tried again today

To cash out again problems

How can that be

Mfg Toni

Guten Tag habe am 11.1.20

100 Euro überwiesen bekommen

Habe heute wieder probiert

Auszahlen zu lassen doch wieder Probleme

Wie kann das sein

Mfg Toni

Thank you very much, Toni1974, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Toni1974,

I looked at your complaint and the screenshots you provided. I’m sorry to hear that you’ve been experiencing difficulties withdrawing your funds. I will try my best to resolve your case as soon as possible.

I would like to invite Vulkan Vegas Casino into this conversation.

Dear Vulkan Vegas Casino,

Can you please clarify the situation and state the reason why Toni1974’s withdrawal requests were repeatedly rejected?

Hello Toni1974

Please let me know if the issue still persists. I would gladly assist you.

Cause I currently do not see any active withdrawal requests.

Thanks in advance!!

Dear Toni1974,

I’d like to kindly ask you to respond to the casino’s reply. We are extending the timer by 7 days. Please note that in case you do not update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, even though we assume that this issue has been resolved, we are forced to reject this case because the player stopped responding to our messages and questions.

The player can reopen this complaint anytime.