Vavada Casino - Igračev račun je zatvoren zbog navodne prevare.

I made a deposit at Vavada Casino.

I won €8,300 using bonus funds, met the wagering requirements, and then requested a withdrawal. The withdrawal was cancelled, and I was told to contact live chat. In the chat, I was asked to complete the verification process, which I did.

The next morning, I couldn't access my account. I contacted support, and they replied: "Your account has been blocked. You are prohibited from playing or creating new accounts of this type; any such accounts will be blocked without a deposit refund. Your deposit has been returned to this account."

When I asked for the reason, the reply was: "The account was blocked due to fraudulent activity. We do not provide further information."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vavada Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which bonus have you activated?
• Was your account in the casino verified? Were you asked to provide any documents to pass the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered on the 7th and played intensively on the 11th and 12th.

On the 12th, I requested a withdrawal of €2,000.

Then, on the 13th, I received a message on the site stating that I needed to contact the chat support.

They asked me to complete the verification process in the chat, which I did.

The next morning, I couldn't log into my account, and chat support informed me that I had been blocked.

As for the slots I played—they were *Le Bandit*, *Dazzle Me*, and *Fruits Millions*.

I used the casino's 100% welcome deposit bonus.

Hello!

We’ve conducted a thorough review of this case. As a result, the account involved in this complaint was permanently blocked for violating the project's Terms and Conditions by participating in a group of accounts that demonstrated matching behavioral patterns.

The player's deposit has been refunded, while all winnings have been forfeited.

This decision is final and can’t be appealed.

All supporting evidence has been provided to the forum moderator.

Thanks for your reply to both parties.

We'll go over the evidence provided and will respond with our observations here in the complaint thread shortly.

Thanks for your patience.

We requested further evidence from the casino via email outside of the thread. We'll await their response.

Hello! We have sent additional explanations to your email and kindly ask you to review them.

Best regards!

Thanks for your patience.

We reviewed the evidence, and after internal discussion, we couldn't consider it sufficient. We would like to ask the casino to provide us with conclusive evidence supporting its claims; otherwise, we would suggest paying the player, provided the verification process is completed.

Looking forward to your reply.

Hello! We have provided all the necessary evidence. We would greatly appreciate it if you could take the time to review everything we have submitted. Thank you for your consideration.

Thanks to both parties for the reply.

Dear mikazz,

We have carefully reviewed the evidence provided by the casino and, based on the information available, we must agree with the casino’s decision in this case.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are always welcome to contact us again if you encounter any problems with any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be reviewed, our team is here and ready to support you.

Kind regards,

Tomas

Casino.Guru