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Vavada Casino blocked my account and confiscated my winnings of $450 without good reason.

Casino: Vavada Casino

License: Curacao (OGL/2024/252/0153)

On March 10th and 11th, I deposited over $220 in total. I played as usual. I first played with my deposit for two hours, then lost and played with bonuses for the same amount of time on various slots. My total turnover exceeded $1,000. After another deposit, I won a little and successfully withdrew $100 (processing took about 10 hours). After making an additional deposit, playing for two hours, and winning, I requested a withdrawal of $450.

A few hours later, my account was blocked and my winnings confiscated. Customer support mentioned a "cumulative strategy," but there's no such rule in Vavada's Terms and Conditions (Bonus Terms, General Terms, Fraud and Abuse). There's no ban on progressive jackpot slots, no restrictions on playstyle, and no maximum bet amount. I don't understand what I'm being accused of; I was just playing.

I believe this is an unfair confiscation that has no legal basis in their own rules.

Please help me unblock my account

Pay out winnings of $450

Provide a precise description of the rule violation (with a link to the terms and conditions)

Thank you

Казино Vavada заблокировало мой аккаунт и конфисковало выигрыш в размере 450 долларов без уважительной причины.

Казино: Vavada Casino

Лицензия: Кюрасао (OGL/2024/252/0153)

10 и 11 марта Я внес депозиты на общую сумму более 220 долларов США. Играла как обычно . Сначала играл на депозит в течение 2 часов, после проигрыша столько же играл на бонусы, в разные слоты . Общий оборот превысил 1000 долларов. после очередного пополнения я немного выиграл и успешно вывел 100 долларов (обработка заняла около 10 часов). После дополнительного депозита , игры в течение 2 часов, и выигрыша я запросила вывод 450 долларов.

Через несколько часов мой аккаунт был заблокирован, а выигрыш конфискован. Служба поддержки упомянула «накопительную стратегию», но такого правила нет в Условиях и положениях Vavada (Условия бонусов, Общие условия, Мошенничество и злоупотребления). Нет запрета на слоты с прогрессивным джекпотом, нет ограничений на стиль игры, нет максимальной суммы ставки. Мне не понятно в чем меня обвиняют, я просто играл

Я считаю, что это несправедливая конфискация, не имеющая законного основания в их собственных правилах.

Прошу помочь Разблокировать мой аккаунт

Выплатить выигрыш в размере 450 долларов США

Предоставить точное описание нарушения правил (со ссылкой на пункт условий и положений)

Спасибо

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila