Vavada Casino - Igrački račun se zatvara nakon zahteva za povlačenje sredstava.

I registered and played yesterday.

I was offered a first deposit bonus, so I deposited about €450 and received a 100% bonus.

After completing the wagering requirements and requesting a withdrawal, the deposit was credited to my wallet about 12 hours later, but my account was blocked.

I sent an email to the casino, but have not received a reply yet.

Please help.

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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I only play games when I have free time. I've played several machines.

There was no page to upload my identity verification, so I didn't complete it. I did provide my name, address, and other information.

Yes, I received an email back from the casino. They said it was a disposable account created for the purpose of receiving the welcome bonus and making a profit.

I don't know what this is about, but I think it's too one-sided.

Dear kurumint2,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

I forwarded the email from the casino. Please check it.

Dear kurumint2,

We have received email communications from Vavada Casino. We are actively working on resolving this case outside the complaint thread. I will keep you updated.

Dear player,

I am communicating with the casino outside of this thread. I will notify you, if there are any updates.

Thank you for your patience.

Dear kurumint2,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you kurumint2 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Vavada Casino for their help in resolving this complaint. We would like to know why the player's account has been closed and what we can do to help resolve this issue.

Thank you!

Hello! 

We’ve carefully analyzed this situation. This account was blocked by our security team for violating the project rules, specifically creating a group of disposable accounts with identical parameters and characteristics. 

Player's deposit has been refunded, and winnings have been forfeited. 

Player's prohibited from using our services. This decision is final and can’t be reviewed.

All evidence has been provided to the forum moderator.

It appears the verdict is that the account was a disposable group account, but I am playing individually for the first time, not as part of a group, and that's what KYC is for, right?

Without even being asked for KYC, the disposable account verdict isn't conclusive evidence, and does this mean circumstantial evidence is being accepted?

In Japan, the principle of presumption of innocence applies, so I firmly argue that Wawada Casino's confiscation is unjust given the weak grounds for this claim.