Vave Casino - Depozit igrača je odložen.

I’ve deposited to VAVE casino $149 it’s showing completed it’s now 23hours 5 live chats just get the same response every time will not tell me where my money is . I’ve got screen shots of everything the deposit sent the transaction codes and live chats screen shotted the staff just keep saying the same thing over and over they’ve told me it’s showing as pending and there investigating it

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mattyt13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.

It’s via crypto wallet and it says received so they can’t do anything. VAVE have told me that they want a refund address to return the money I’ve sent it them via 2 live chats and 5 emails but there just ignoring me

Dear Mattyt13,

Thank you for the clarification.

Could you please forward all relevant communication with the casino regarding this issue to karla.m@casino.guru, particularly the emails and live chat conversations where you provided the refund address and the casino confirmed that they intended to return the funds?

Please also send any other supporting evidence you may have regarding the deposit and the requested refund.

Thank you in advance for your cooperation.

Karla M

Dear Mattyt13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru