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Withdrawal stuck in pending status for over 24 hours

Complaint:

I made three withdrawal requests from my Vave account using USDT (TRC20).

The first withdrawal was made more than 24 hours ago, and all three remain in pending status.

I contacted customer support several times, and they told me that my withdrawals are under "security checks" and "manual review" by the finance department. However, according to the information on their website, crypto withdrawals are supposed to be processed within minutes or a few hours, not more than a day.

This long delay is very frustrating. I have three pending withdrawals of approximately $200, $300, and $600. I have used other crypto casinos before and never faced such a long delay for USDT withdrawals.

I kindly ask Casino.Guru to help me resolve this issue and get my withdrawals processed as soon as possible.

Thank you for your time and assistance.

Dear jeseph22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

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Stay safe.

Hello

Thank you for your response. I would like to update my complaint. My withdrawals are still in pending status until now. I have contacted the casino support several times, but they always give the same answer. They haven’t asked me for any KYC verification either.

Kind regards,

jeseph

Hello,

I would like to confirm that I have successfully received my withdrawal. The issue has been resolved.

Thank you to for assistance.

Best regards,

jeseph

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jeseph22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila