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They haven't let me withdraw 150 euros for over two weeks. I feel like I've been robbed. They've lied to me, harassed me, given the seriousness of the case, and the way they treated me... I've reported it to the police for fraud and harassment... I strongly advise against putting money in here... they can make you feel very bad.

No me dejan sacar 150 euros desde hace más de dos semanas, directamente me siento que me han robado. me han mentido, acosado, dada la gravedad del caso, como me han tratado... he dado parte a la policia por estafa y acoso... desanconsejo completamente meter el dinero aquí... os lo pueden hacer pasar muy mal

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

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We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly.

Stay safe.

My account has been verified for a long time... I bet on the slots, I lost some money. And I went to withdraw the money. They didn't let me, they asked for a copy of the deposit, I gave it to them, and they've asked me for the same thing about ten times, when I gave it to them, they have it in an email. I know I lost my money, but the police have a report for theft and harassment, they're trying to distort the truth, to turn it around, apart from being thieves, they're manipulators... no one should bet anything here.

Hace mucho tiempo que mi cuenta está verificada... aposte a las tragamonedas, `perdí un poco de dinero. Y fui a sacar el dinero. No me han dejado, me pidieron una copia del ingreso, se las dí, y me han pedido unas diez veces lo mismo, cuando se las di, y lo tienen en un correo. Sé que he perdido mi dinero, pero en la policia tienen una denuncia por robo y acoso, intentan tergiversar la realidad, darle la vuelta, a parte de ladrones son unos manipuladores... nadie debería apostar nada aquí.

Thank you for your response. Am I correct in understanding that your balance of 150€ was lost during gameplay before the casino could process your withdrawal?

Dear whobefire32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.