Vegas Now Casino - Igrač se suočava sa odloženim povlačenjem sredstava uprkos verifikaciji.

I have won legitametely through Vegas now casino , my situation is exactly the same as another Person I saw on a thread , I have been verified already and I have been paid 12000 only ,

than after this they kept rejecting the withdrawals and saying it was a problem with the payment provider , than the excuse changed to needed further security verifications ,

I know I have gambled legitimately , without a bonus and through my accounts , can you please help me get my winnings as this is very unfair I have all emails proofs of chats everything I can email

yoj guys straight away , I have even gotten a legal respective

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I played one game on slots called Elvis the frog , I won over 100k so they deducted the remainder and said I have won the max day winning amount , than a week later I won a further 100 k and week after that about 70 k , all on Elvis the frog true ways slots , I will email all details I have

I have emailed you every single bit of information , please help me asap

Thank you for your response.

Could you please confirm whether the casino confiscated your winnings, or whether it has only been cancelling your withdrawal requests?

If the withdrawals have only been cancelled:

• How much have you successfully withdrawn from the casino so far?
• What is your current remaining balance?
• Is there any possibility that you have exceeded the casino's withdrawal limits, resulting in the remaining withdrawals being delayed or canceled?

I look forward to your reply.

Dear Bigwinnopayout2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru