Vegasino Casino - Povlačenja igrača su odložena.

Good evening, I won around €4,000 on Vegas and I haven't received my €500 and €200 withdrawals (these are the only withdrawals I requested). It's been so many days and I wanted to ask for your help. I hope you can help me. I really need that money because I'm in dire financial straits, and this money would be a real lifesaver. Please, thank you.

buonasera ho vinto circa 4000€ su vegasino e non ho ricevuto i miei prelievi di 500€ e 200€ (sono gli unici prelievi che ho richiesto) sono passati tantissimi giorni e volevo chiedere il vostro intervento ❤️ spero possiate aiutarmi ho molto bisogno di quei soldi perché sono in una situazione economica disastrosa e questi soldi per me sarebbero una bella boccata di ossigeno. vi scongiuro grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear fedx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear fedx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru