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I am listed as a gambling addict, yet I was able to deposit several Euros at Viggoslots without anyone responding. I am already banned on all the partner sites. The casino refuses to refund my money.

Ich bin als spielsüchtig gelistet ..konnte bei viggoslots mehrere Euro einzahlen ohne das jemand reagiert hat.. Bei den Partnerseiten bin ich bereits überall gesperrt. Das casino weigert sich mein geld zurück zu erstatten.

Dear boschcindy2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the General terms and conditions, and this is what I found:

6.3  Any Self-Exclusion request would be valid and effective immediately for the brand the player requested the Self Exclusion on (for example www.viggoslots.com) only and does not include other sites operated by us. If a player wants to reverse a Self-Exclusion a request to reopen should be made via Live Chat or Email.

Unfortunately, it’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically, actually, quite the opposite. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Could you please advise if you have requested a self-exclusion from Viggoslots Casino directly? Do you currently have access to your casino account?

Looking forward to hearing from you.

Best regards,

Kristina

No, I only had it on other websites

Ne hatte ich nur bei anderen Websites

Thank you very much for your reply, boschcindy2. Could you please clarify whether your Viggoslots Casino account is currently accessible?

No it is blocked

Nein es ist gesperrt

Was the account closed upon your request? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear boschcindy2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.