Vipsta Casino - Igrački nalog je zatvoren.

Contacted the casino on November 13, 2025, regarding gambling addiction. Account closed. Loser, money, family problems due to gambling. Today I lost over 2640 euros. I'm slowly losing the will to live.

Casino am 13.11.2025 angeschrieben wegen Spiel sucht Account schließen Verlierer geld Familien Probleme wegen Spiel heute habe ich über 2640 Euro verloren ich habe keine langsam keine Lust mehr zu leben

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vipsta Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you tried contacting live chat after you learned your self-exclusion request wasn't granted?
• Have you received any response from the casino, automated or otherwise?
• Could you please advise when was the last time the casino allowed you to deposit?

As the next step, I would recommend that you send another self-exclusion request to support@vipsta.com, but this time, include me in the copy of your email tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Vipsta Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

I reviewed the case facts, and unfortunately, we can't request a refund because the self-exclusion request was handled within a reasonable time. Whether the casino received a request from you on the 13th or 14th, from our perspective, Vipsta Casino acted promptly and restricted your account access within a reasonable timeframe on November 15th. Therefore, the casino cannot be held responsible for the deposits you made during the request-processing period.

As a result, we can't take any further action in regards to the refund of your lost funds. Regrettably, I have no choice but to close your complaint accordingly.