Vivajack Casino - Povlačenje igrača je odloženo.

I have completed the KYC process and have successfully withdrawn funds in the past.

I requested a withdrawal from this casino two weeks ago, but the funds haven’t been released, and I can’t get in touch with customer support.

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Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you please confirm which verification documents you have already submitted and when?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra