Vox Casino - Povlačenje sredstava igrača je odloženo i račun je blokiran.

I am writing to file an official complaint against Vox Casino (operated by Udwin B.V., License No. 8048/JAZ2023-044) regarding an unjustified delay in processing my withdrawal request and deliberate stalling tactics used by their support team.Here is the chronological timeline of the events:On September 2nd, 2026, I requested a withdrawal of my winnings. The deposit was made via credit/debit card.Following my request, the casino repeatedly asked for various identity documents, which I provided immediately.The process was intentionally slowed down by the casino's support. For nearly two weeks, I was asking the live chat agents for specific details regarding what was missing. Only after this long period, an agent informed me that they required deposit proofs from over a month ago.I provided all requested transaction historical records, and on September 15th, 2026, my account was officially and fully verified. I have live chat screenshots explicitly confirming that my KYC verification is 100% complete and successful.Today is September 22nd, 2026. It has been 7 days since my account was fully verified and 20 days since the initial withdrawal request. My funds are still frozen, and the casino is delaying the payout without any legal or contractual grounds.I have attached all necessary evidence to this complaint, including:Screenshots of my verified account status.Live chat transcripts where the casino support agents explicitly confirm that the verification was successful on September 15th.Proof of the pending withdrawal requested on September 2nd.I kindly request your urgent mediation in this matter to force Vox Casino to release my fully legitimate winnings.

Kind regards, Agata Mysliwiec mail: agatkam1212@outlook.com



PS.After I submitted an official complaint to the licensing authority of Vox Casino, my account was immediately blocked. The casino claims that I violated their terms and conditions. When I contacted them to ask exactly which rule or policy I allegedly broke, I was told that my inquiry would be forwarded to another department and that I would receive information shortly. It has now been over 3 hours, and I have received absolutely no information or any further contact from their side. Please help me resolve this unfair treatment. Thank you. 

Agata Mysliwiec 



MY ACCOUNT ID: 9801906WINNING TRANSACTION ID: 64527518E-MAIL ADDRESS REGISTERED IN VOX CASINO: agatkam1212@outlook.com

THANK YOU.









































































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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Do I understand correctly that you no longer have access to your account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila