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Good day,

When withdrawing money from my account.

They tell me that I have a problem with my bank, which is why they are not releasing the money to me.

My bank account is in perfect condition.

When withdrawing via bank transfer, they don't even have the option to specify the BANK, therefore they don't know which bank my account is with.

The bank deposit is the same account I'm withdrawing from.

They say they're going to find solutions, but all they do is cancel my withdrawals.

Total withdrawal amount is $650,000

Buen día,

Al momento de retirar dinero de mi cuenta.

Me indican que tengo un problema en mi banco que por eso no me cancelan el dinero.

Mi cuenta bancaria está en perfectas condiciones.

Al momento de retirar mediante transferencia bancaria nisiquiera tienen la opción de poner el BANCO por ende ellos no saben de que banco es mi cuenta.

El depósito bancario es la misma cuenta que estoy retirando.

Dicen que van a soluciones pero lo único quehacen es cancelar mis retiros.

Monto total de retiros es de $650.000

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear JORSH1717,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello good,

They won't let me verify my account.

They tell me that I don't require verification.

In other betting sites, verification is done at the beginning.

Buenas,

No me dejan verificar mi cuenta.

Me indican que no requiero verificación.

En otras casas de apuestas la verificación se hace al comienzo.

Dear JORSH1717,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear JORSH1717,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru