Wazamba Casino - Isplata igraču je odložena.

Good day!

Unfortunately, Wazamba is once again not paying out. I've been waiting for my money since November 22, 2025, with the same excuses from the live chart every day. The total amount owed is €6500.

Guten Tag!

Leider zahlt wazamba wieder mal nicht aus, warte nun seit 22.11.2025 auf mein geld, jeden tag die gleichen ausreden vom live chart. Insgesamt geht es um 6500 euro.

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Dear Rosi255,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning.

The next thing that doesn't seem right to me is that I was in league 5 and had many points, yesterday I was put in league 1 and now have 0 points.

Guten morgen.

Das nächste was mir nicht richtig vorkommt ist, ich war in liga 5 und hatte viele punkte, gestern wurde ich in liga 1 gegeben und habe nun 0 punkte.

Dear Rosi255,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, they transferred part of the money after 12 days, but now progress is slow again.

Hallo, einen teil haben sie nach 12 tagen überwiesen aber nun geht es schon wieder schleppend voran

Dear Rosi255, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm how much do you currently need to withdraw in total?
• Could you please attach a screenshot of your pending withdrawals?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Dear Rosi255,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru