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I have not been properly credited with the cashback refund and the weekly league refund

Non mi hanno accreditato correttamente il rimborso cashback ed il rimborso della lega weekly

Dear omarfalasca,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshots or the links to the bonuses you did not receive?

Have you communicated with the casino's customer support to ask why the bonuses were not granted to you? What was their reply?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning Veronica. The problem is related to the percentage of reimbursement on losses. I expect 15% while they only gave me 5%.

Buongiorno Veronica. Il problema è relativo alla percentuale di rimborso sulle perdite. Mi aspetta il 15% mentre loro mi hanno dato solo il 5%.

I deposited 11,000 euros during the league week, I was entitled to a 15% refund on losses minus bonuses and winnings. I only received 5%.

Ho depositato 11.000 euro nella settimana della lega, mi spettava il rimborso del 15% sulle perdite tolti i bonus e le vincite. Ho ricevuto solo il 5%.

Could you please send me the link to the cashback bonus you are referring to?

Dear omarfalasca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.