Wazbee Casino - Igrač se suočava sa problemom identifikacije u kazinou.

: "I provided an Estonian Residence Permit. My residence is Estonia, which is a permitted jurisdiction. The casino is wrongly identifying me as a Ukrainian resident based on my origin/citizenship."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazbee Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when the incident happened? Was your account closed as a result of the accusations made against you?
• Since when have you lived in Estonia? When was the residence permit issued, and when did you register in the casino?
• Have you filled out your player's profile with the information about your address from the residence permit?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas