WestAce Casino - Račun igrača je zatvoren bez povlačenja sredstava.

Hi, I have previously been in contact with casino guru regarding the closure of a casino gaming account. I have a few similar cases as with ninlay. That is, the gaming account was closed and no withdrawal was given.

Attached are the pictures. So I won that amount with the second deposit. And now the casino has frozen the accounts and is not giving me the opportunity to make a withdrawal.

Hei, olen aikaisemmin ollu casino guruun yhteydessä liittyen casino pelitiliin sulkuun liittyen. Minulla olisi muutama samanlainen tapaus kun ninlayn kanssa. Eli peli tili suljettiin eikä annettu nosto mahdollisuutta.

Liittyeenä kuvat. Voitin siis kyseisen summan toisella talletuksella. Ja nyt kasino laittoi tilit kii eikä anna mahdollisuutta tehdä nostoa

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila