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I am filing this complaint against Wild.io regarding the unfair confiscation of my winnings totaling $13,378

I registered at Wild.io on March 27, 2026. I made my deposits on March 28th, and I won while using the 3rd Deposit Bonus from the Welcome Package. I successfully completed the wagering requirements and requested a withdrawal. Subsequently, I was asked to complete a Video Verification (KYC) on April 2nd, which I passed successfully.

However, on April 9th—seven days after I was verified—the casino suddenly confiscated all my winnings, claiming that "players from Japan are restricted from the Welcome Bonus."

I strongly contest this decision based on the following points:

Retroactive Modification of Terms: I have obtained evidence that the "Japan restriction" was manually and retroactively added to the terms list after my win. I have verified the original platform template used by this casino (shared with its sister sites), which proves that "Japan" was not on the restricted list and was recently swapped with another country’s name (specifically replacing 'Austria') to target my account.

Logical Contradiction and Compliance: Even if we look at the current (and suspicious) terms, it states that Japanese players need "at least 3 deposits already made" to be eligible for bonuses. Since my win occurred on my 3rd deposit, I had already fulfilled the requirement of making deposits at their casino. Confiscating winnings from the 3rd deposit bonus while claiming a "3 deposit rule" is completely contradictory and illogical.

Inconsistency in System Enforcement: If Japan were truly a restricted country, the system should not have allowed the bonus to be credited automatically on March 28th. The fact that the bonus was granted, wagering was tracked, and KYC was initiated proves that no such restriction was active in the system at the time of play.

Suspicious Delay: It took the casino 7 days after confirming my identity and residency through a video call on April 2nd to suddenly invent this "specific" country restriction to avoid payment.

I am requesting Wild.io to restore my winnings immediately. I have documented technical proof of the terms modification, including the exact location where the country list was tampered with and shared management tags, which I will provide to the CasinoGuru team upon request.

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Dear spread48,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Wild.io regarding the unfair confiscation of your winnings. I have read the current Terms of the Bonus granted and found out that Japan is already on the Restricted list.

To better understand your situation and assist in resolving the issue, could you please clarify a few details?

• Can you provide the exact date when you made your winning withdrawal request?
• What specific evidence do you have concerning the retroactive modification of terms?
• Can you share screenshots or documents that support your claims?

Thank you in advance for your reply.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petra