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I am filing this complaint against Wild.io regarding the unfair confiscation of my winnings totaling $13,378

I registered at Wild.io on March 27, 2026. I made my deposits on March 28th, and I won while using the 3rd Deposit Bonus from the Welcome Package. I successfully completed the wagering requirements and requested a withdrawal. Subsequently, I was asked to complete a Video Verification (KYC) on April 2nd, which I passed successfully.

However, on April 9th—seven days after I was verified—the casino suddenly confiscated all my winnings, claiming that "players from Japan are restricted from the Welcome Bonus."

I strongly contest this decision based on the following points:

Retroactive Modification of Terms: I have obtained evidence that the "Japan restriction" was manually and retroactively added to the terms list after my win. I have verified the original platform template used by this casino (shared with its sister sites), which proves that "Japan" was not on the restricted list and was recently swapped with another country’s name (specifically replacing 'Austria') to target my account.

Logical Contradiction and Compliance: Even if we look at the current (and suspicious) terms, it states that Japanese players need "at least 3 deposits already made" to be eligible for bonuses. Since my win occurred on my 3rd deposit, I had already fulfilled the requirement of making deposits at their casino. Confiscating winnings from the 3rd deposit bonus while claiming a "3 deposit rule" is completely contradictory and illogical.

Inconsistency in System Enforcement: If Japan were truly a restricted country, the system should not have allowed the bonus to be credited automatically on March 28th. The fact that the bonus was granted, wagering was tracked, and KYC was initiated proves that no such restriction was active in the system at the time of play.

Suspicious Delay: It took the casino 7 days after confirming my identity and residency through a video call on April 2nd to suddenly invent this "specific" country restriction to avoid payment.

I am requesting Wild.io to restore my winnings immediately. I have documented technical proof of the terms modification, including the exact location where the country list was tampered with and shared management tags, which I will provide to the CasinoGuru team upon request.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear spread48,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Wild.io regarding the unfair confiscation of your winnings. I have read the current Terms of the Bonus granted and found out that Japan is already on the Restricted list.

To better understand your situation and assist in resolving the issue, could you please clarify a few details?

• Can you provide the exact date when you made your winning withdrawal request?
• What specific evidence do you have concerning the retroactive modification of terms?
• Can you share screenshots or documents that support your claims?

Thank you in advance for your reply.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Petra

Dear Petra,

I apologize for the extreme length of this message. However, the situation involves a calculated and manual manipulation of terms by the casino to avoid paying a legitimate winner. I have uncovered definitive physical, historical, and technical evidence proving that the "Japan" restriction on Wild.io was manually and retroactively inserted into the Welcome Bonus terms only after I won and completed my verification.

Wild.io has tampered with their website code to invent a reason for non-payment. I request that CasinoGuru reviews the following evidence as a single, cohesive proof of bad faith.

1. The Physical "Fingerprint" of Tampering (Comparison with Wolf.io)

To prove the manipulation, we must look at a reference site called Wolf.io. This site utilizes the exact same technical platform, design, and legal template as Wild.io. In fact, Wolf.io’s source code is filled with internal references to the "Wild" brand, proving they share a single master blueprint.

Reference Site (Home): https://wolf.io/

Reference Site (Bonus Terms): https://wolf.io/promotions/welcome-package

Wolf.io represents the original, untampered state of the rules. The texts are 100% identical word-for-word, except for one single manual swap in the list of restricted countries.

A. Wolf.io (The Original Template Text - FULL)

"The First, Second and Third Deposit Bonuses are not available for players from Russia, Ukraine, Latvia, China, Finland, Ireland, Norway, Kazakhstan, Azerbaijan, Austria, Estonia, Bulgaria, Poland, Lithuania, Belarus, Moldova, Slovakia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, North Macedonia, Croatia, Cyprus, Czech Republic, Hungary. This restriction applies to any and all bonuses and/or promotions which are offered as replacement for the First, Second or Third Deposit Bonuses. In order to become eligible for any bonuses and/or promotions, users from Russia, Ukraine, Latvia, China, Finland, Ireland, Norway, Kazakhstan, Azerbaijan, Estonia, Bulgaria, Poland, Lithuania, Belarus, Moldova, Slovakia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, North Macedonia, Croatia, Cyprus, Czech Republic, Hungary need to have at least 3 deposits already made at Wild.io. If users attempt to claim any bonuses that are part of the Welcome Package, any bonuses and winnings will be confiscated and the account will be reset to the last deposited amount, if the deposited funds are still available inside the account."

B. Wild.io (The Tampered Site Text - CURRENT FULL)

"The First, Second and Third Deposit Bonuses are not available for players from Russia, Ukraine, Latvia, China, Finland, Ireland, Norway, Kazakhstan, Azerbaijan, Japan, Estonia, Bulgaria, Poland, Lithuania, Belarus, Moldova, Slovakia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, North Macedonia, Croatia, Cyprus, Czech Republic, Hungary. This restriction applies to any and all bonuses and/or promotions which are offered as replacement for the First, Second or Third Deposit Bonuses. In order to become eligible for any bonuses and/or promotions, users from Russia, Ukraine, Latvia, China, Finland, Ireland, Norway, Kazakhstan, Azerbaijan, Estonia, Bulgaria, Poland, Lithuania, Belarus, Moldova, Slovakia, Slovenia, Serbia, Bosnia and Herzegovina, Albania, North Macedonia, Croatia, Cyprus, Czech Republic, Hungary need to have at least 3 deposits already made at Wild.io. If users attempt to claim any bonuses that are part of the Welcome Package, any bonuses and winnings will be confiscated and the account will be reset to the last deposited amount, if the deposited funds are still available inside the account."

The Fatal Evidence of Manual Intervention:

Broken Alphabetical Order: On the Wild.io site, the sequence is: Azerbaijan (A) -> Japan (J) -> Estonia (E). In any legitimate, system-generated list, "Japan" (J) would never be placed between "A" and "E." This only happens because a human editor manually deleted the word "Austria" and typed "Japan" in its place. This broken alphabetical order is the "fingerprint" of a manual override.

The Replacement Logic: It is physically evident that "Japan" was simply pasted over the slot previously held by "Austria." This is not a systematic update but a rushed manual edit.

2. Industry Insight: Shared Infrastructure and Affiliate Context

While I cannot definitively claim Wild.io and Wolf.io are the same company, the identical platform, coding tags, and legal wording suggest they share the same administrative backend and management.

As CasinoGuru is a professional affiliate partner of Wild.io, you may have the resources or internal industry contacts to verify if these two brands share the same affiliate management or payment infrastructure. If they operate under the same umbrella, it would confirm that the "Austria" template found on Wolf.io was indeed the original rule for Wild.io as well, before it was tampered with to target my account.

3. The 7-Day Window and Tactical Silence

The timeline of my verification process reveals a deliberate delay, during which the casino prepared its retroactive justification.

April 2nd, 2026: I successfully completed the Video KYC. At this point, the casino had absolute confirmation of my Japanese residency.

April 2nd – April 8th: For seven full days, the casino remained completely silent. Despite my multiple inquiries, they refused to provide any update on my account status or the KYC result.

April 9th: Without ever officially informing me of the KYC result, the casino suddenly presented the "newly updated" Welcome Bonus terms and confiscated my winnings based on my residency.

This 7-day silence was the window required for their technical team to manually modify the website code. Wild.io intentionally omits timestamps on promotion pages to create a "grey zone" for silent, targeted edits the moment a high-value winner is identified.

4. Systematic "Post-KYC" Term Manipulation and Chronological Contradictions

Wild.io has a persistent habit of "moving the goalposts." An audit of their dispute history proves that they manually populate and selectively present "restricted lists" to suit their needs in real-time.

A. Selective Enforcement: Norway vs. Ireland (Oct 2023)

A comparison between two cases separated by only 24 hours reveals the arbitrary nature of Wild.io’s "rules":

Norway (Registered: Oct 30, 2023): In this dispute, Wild.io did not cite any Welcome Bonus country restrictions to the player.

URL: https://casino.guru/complaints/wild-io-casino-player-s-account-was-blocked

Ireland (Registered: Oct 31, 2023): Just one day later, Wild.io suddenly presented a list of restricted countries to the Irish player. Crucially, this list already included Norway.

URL: https://casino.guru/complaints/wild-io-casino-player-s-account-has-been-locked-abruptly

The Contradiction: If Norway was on the "official" list on Oct 31, why was it not used as a defense against the Norwegian player on Oct 30? This proves that Wild.io selectively shows or hides terms and populates these lists manually post-KYC to target specific payouts. (Ireland Result: Paid).

B. The Azerbaijan Precedent: Silence as an Admission of Guilt

Azerbaijan (Registered: Nov 2023): The player explicitly accused Wild.io of "retroactively changing terms on the website" after their win.

The Evidence: In response, Wild.io submitted the Welcome Bonus terms as evidence. The version they submitted at that time followed the correct alphabetical order and included "Austria," but NOT "Japan." * The Outcome: When challenged on the retroactive modification, Wild.io remained silent on the point of tampering and simply paid the player to close the case. (Result: Paid).

URL: https://casino.guru/complaints/wild-io-casino-player-s-bonus-was-cancelled

C. Other Global Precedents (2023 - 2024)

Estonia (Registration Date: Unknown): Generic terms were used until the player challenged them, then shifted to a bonus restriction post-KYC. (Result: Paid).

URL: https://casino.guru/complaints/wild-io-casino-player-s-winnings-were-confiscated

Russia (Registration Date: Unknown): Payout status unclear, but the casino agreed to reopen the case under pressure, showing their "restriction" defense was weak.

URL: https://casino.guru/complaints/wild-io-casino-player-s-winnings-were-confiscated-1

Latvia (Registered: Nov 28, 2023): Wild.io provided "evidence" to a regulator that contradicted their previous resolutions on CasinoGuru.

URL: https://casino.guru/complaints/wild-io-casino-player-s-winnings-have-been-confiscated-4

Hungary (Registration Date: Unknown): Wild.io claimed a "software level" restriction—a verifiable lie as the bonus was successfully claimed.

URL: https://casino.guru/complaints/wild-io-casino-player-s-winnings-have-been-unfairly

D. The "Smoking Gun": The Japan Precedent (Jan 15, 2026)

Japan (Jan 15, 2026): In this very recent dispute, Wild.io fought using General Term 11.1. They NEVER claimed Japan was a restricted country for bonuses.

URL: https://casino.guru/complaints/wild-io-casino-player-s-winnings-have-been-confiscated-5

Conclusion: If Japan had been restricted in January 2026, Wild.io would have cited it. The broken alphabetical order (A -> J -> E) on the current site is the physical proof that "Austria" was deleted and "Japan" was typed in its place in April 2026 specifically to target my winnings.

5. Digital Fingerprints and the $13,378 Incentive

The physical evidence on Wild.io’s website confirms that this was not a routine update, but a manual, targeted reaction to my high-value win.

The Alphabetical Fingerprint: Currently, the restricted list reads: Azerbaijan (A) -> Japan (J) -> Estonia (E). In any legitimate, system-generated update, "Japan" would never occupy the 'A' slot between Azerbaijan and Estonia. This is a clear "digital fingerprint" of a manual overwrite where a human editor deleted "Austria" (which occupied that 'A' slot) and typed "Japan" in its place.

Motive for Fraud: We are discussing a disputed amount of $13,378. This significant sum provides a clear financial incentive for a casino to perform a "silent edit" of their terms to avoid a massive payout.

Intentional "Dark Zone": While Wild.io’s General Terms include a "Last Updated" timestamp, the Welcome Bonus page—where this manual swap occurred—suspiciously lacks one. By using JavaScript rendering to avoid search engine caches, they maintain a system designed for "post-win" term manipulation.

6. Systematic Predatory Patterns and CasinoGuru’s Duty of Care

The global dispute history outlined in Section 4 proves that this is not an isolated incident, but a systematic Modus Operandi.

A Recurring Business Model: The pattern seen in Norway, Ireland, Azerbaijan, Estonia, and Hungary is identical: a player wins, completes KYC, and is suddenly met with a "new" restriction that was never mentioned before. This is a predatory business model, not a series of administrative errors.

The Importance of Logical Scrutiny: While I have been able to identify these historical inconsistencies and the alphabetical error through rigorous analysis, many other players lack the resources to do so. They are often forced to "give up" their winnings when faced with these fabricated rules.

CasinoGuru’s Mission: You have witnessed this pattern of "shifting goalposts" since 2023. Allowing a partner to utilize a system where rules can be silently overwritten without timestamps is, in effect, endorsing a trap for players. I ask CasinoGuru to prioritize its mission of fair play and its "Duty of Care" over its affiliate relationship.

Final Demand for Accountability

To resolve this dispute, Wild.io must provide a logical and documented explanation for the "Austria-to-Japan swap." I request that CasinoGuru demands the following internal evidence:

The "Austria and Japan" Decision Log: Provide the formal internal record showing exactly when the restriction on Austria was lifted and when the restriction on Japan was implemented. These are two distinct decisions; Wild.io must explain why they occurred simultaneously in the exact same alphabetical slot.

Modification Timestamp Disclosure: While these logs may be internal, they MUST be disclosed to the CasinoGuru mediation team to verify the exact timestamp the "welcome-package" page was edited to replace "Austria" with "Japan."

The Alphabetical Anomaly: Wild.io must explain why "Japan" currently occupies the alphabetical slot belonging to "Austria" (between Azerbaijan and Estonia).

The January Precedent: Explain why the "Japan restriction" was completely absent and never cited in the January 15, 2026 dispute .

If Wild.io cannot provide these specific logs and a coherent explanation for the alphabetical error, it must be concluded that the terms were modified retroactively to avoid paying my $13,378 winnings. In such a case, I request that Wild.io be placed on CasinoGuru’s Blacklist to protect the community from further predatory practices.

Best regards,

Dear spread48,

Thank you for your reply and for providing the previous details.

To better understand your case, I would like to ask you for the following:

• Could you please provide your bonus history and game history?
• Could you also share a link or screenshot of the bonus that was granted to you?
• Did you receive any communication from Wild.io regarding restrictions for Japanese players before making your deposits?
• Have you communicated directly with Wild.io about your concerns? If so, what was their response?

You can send the documents to petra.h@casino.guru or upload them directly to this thread.

Thank you again for your cooperation.

Dear Petra,

Thank you for your response. Since I am currently unable to access my account on Wild.io, I am providing the details based on my records and memory as follows:

1. Bonus and Gaming History

As mentioned, my account is currently inaccessible, so I cannot provide new screenshots. However, here are the details:

Bonus Used: It was the 3rd Deposit Bonus of the Welcome Package. (I had previously used the 1st and 2nd deposit bonuses as well, but I lost those sessions.)

Games Played: I primarily played "Gator Gold Deluxe Gigablox" and "Muay Thai Champion."

2. Bonus Terms/Link

The details of the promotion can be found here: https://wild.io/promotions/welcome-package

3. Communication regarding restrictions

No, I did not receive any communication or warning from Wild.io regarding restrictions for Japanese players prior to my deposit. Had I been informed that Japanese players were ineligible for these bonuses or specific games, I would never have made a deposit.

4. Direct contact with Wild.io

Yes, I have contacted their support team multiple times. Crucially, after they sent a message stating they would refund my original deposit, they have completely refused to respond to any of my further inquiries. It appears they are now ignoring my communications.

5. Submission of Documents

I have already sent the full history of my email correspondence with Wild.io directly to your email (petra.h@casino.guru).

Thank you for your continued support in resolving this matter.

Best regards,

Dear spread48

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear spread48,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Wild.io Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Wild.io Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the basis for the confiscation of the player’s winnings, including the specific bonus terms applied, the timeline of when these terms were active, and evidence supporting the decision to void the winnings.Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Samuel,

We would like to clarify that the user was found to be in breach of Clauses 3 and 4 of the Welcome Package Bonus Terms, which outline specific region restrictions applicable to this offer. These terms have been in effect throughout the entire duration of the user’s activity on the platform.

Additionally, we would like to address the mention of another website in the complaint. Wild.io operates independently, and we have no affiliation or connection with the platform referenced by the user. As such, we are not responsible for any information presented on third-party websites or for any assumptions that different platforms operate under the same rules or policies.

Our team is currently preparing a detailed email response, which will be shared with you shortly, providing further clarification on the matter.

Kind regards,

Wild.io Team

Since a representative from Wild.io has joined the thread, I would like to demand clear answers to the following points:

1. Inconsistency in Past Resolutions In previous global disputes regarding the confiscation of winnings, numerous users pointed out inconsistencies in your Welcome Bonus terms. Why were those points ignored then, and more importantly, why were other users who committed the exact same "violation" as me eventually paid out? You may claim those cases are resolved and irrelevant, but from a player’s perspective, this is a matter of fundamental fairness. Given that these precedents are well-documented, I expect a sincere response to my claim that your terms were retroactively modified.

2. The "Alphabetical Anomaly" and Timeline of Changes I demand a detailed public explanation regarding the sequence of [Azerbaijan, Japan, Estonia] in your current terms.

In all previous documented cases, the list read [Azerbaijan, Austria, Estonia].

Furthermore, in the most recent dispute involving a Japanese player (Jan 15, 2026), you made no mention of any Japan-specific restriction in the Welcome Bonus terms.

I specifically ask:

On what exact date was "Austria" replaced by "Japan"?

Were the terms for these two countries reviewed and changed simultaneously, or at different times?

Are there internal logs or minutes of the meeting where the decision to modify these specific Welcome Bonus terms was finalized?

3. Contradictions in Video KYC and Timeline I have submitted all required documents and successfully completed the video interview. If Japan were truly a restricted country for the Welcome Bonus, why did it take nearly a week after the video call for this "violation" to be raised?

The casino confirmed my identity and residency during that call on April 2nd. If the restriction was active in your system, the confiscation should have been instantaneous. Instead, there was a suspicious silence for seven days. This delay, combined with the broken alphabetical order, serves as definitive proof that the terms were retroactively modified to target my winnings.

4. Technical Manipulation It is technically possible to modify the Welcome Bonus terms via manual CMS edits. Does the casino intend to maintain a system where these specific terms can be overwritten at any time without a timestamp? Unless you can provide definitive technical proof that this restriction was active at the exact moment of my gameplay, I will not accept this decision.

To Samuel and the CasinoGuru Team,

I would also like to express my sincere respect for your work. Your intervention in past global confiscation disputes has been nothing short of legendary—to the community of casino players, you are truly the "Warriors of Light," bringing transparency and justice to an industry that often hides in the shadows.

It is precisely because of the precedents set by CasinoGuru that I was able to gather the evidence needed to protect my legitimate winnings. It is an undeniable fact that Wild.io has triggered significant disputes in the past by applying retroactive term changes.

Because of this history, I strongly request that this mediation be conducted in this public thread as much as possible, rather than behind closed doors. I trust in your expertise to see through any technical "smoke and mirrors" and ensure that the truth—and the alphabetical evidence—prevails.

Best regards,

Hello everyone,

thank you, Wild.io Casino, for your response and for confirming that a detailed email explanation will follow.

Dear spread48, I am currently waiting for the casino’s full written clarification so I can properly review all the details of the case, including the bonus terms and the basis of the decision.

As soon as I have the complete information, I will continue with the next steps.

Dear Samuel,

Our team has provided additional details via email. Should you require any further information or clarification, please let us know and we will be happy to assist.

Kind regards,

Wild.io Team

Hello everyone,

thank you, Wild.io Team, for your update and for the information provided via email. I appreciate your cooperation.

Dear spread48,

I would like to inform you that I am continuing communication with the casino outside of this thread to gather additional details and clarify certain aspects of the case.

In the meantime, I would like to ask you for some more specific information regarding your account and gameplay:

• Could you please confirm what country you selected in your account profile at the time of registration?
• Did you complete your profile (including country and personal details) immediately after registration, or only later upon request from the casino?
• During your gameplay, were you consistently accessing your account from the same location and device, or were there any changes (e.g., different networks, devices, or connections)?

I would also like to better understand the verification process on your side:

• What documents did you provide during the KYC (video verification)?
• What country were these documents issued in?

Additionally, if possible, I would kindly ask you to provide any relevant supporting evidence, such as:

• screenshots of your account profile (if you have any saved),
• confirmation emails from registration,
• or any other records that could help verify your account details and activity at the time.

These details will help me cross-check the information from both sides and ensure a fair assessment of the case.

Thank you for your cooperation and patience. I will update the thread once I have more information.

Dear spread48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Mr. Samuel,

Please accept my apologies for the delay in my response due to some personal matters. Because I only had four hours, I am sending you these comments as they are for now.

I will carefully review your questions after this and provide you with a proper response.

Dear spread48,

thank you for the update. No problem, I understand.

Please take your time and respond to the questions once you are able to do so. The additional details will be important for me to properly assess the case and compare the information from both sides.

I will wait for your reply.

Dear Sumuel,

I sincerely apologize for the delay in my response.

I am currently gathering all the relevant information and correspondence so that I can provide complete and accurate answers to your questions. I understand the deadline is approaching, and I kindly ask for a little more time.

I will definitely submit all the requested details as soon as possible. Thank you very much for your patience and understanding.

Best regards,

Dear spread48,

thank you for the update and for letting me know.

I understand that gathering all the relevant information may take some time. However, I would kindly ask you to provide the requested details and answers as soon as possible, ideally before the timer expires, so we can continue assessing the case without unnecessary delays.

I will wait for your reply.

Dear Samuel,

I would like to sincerely apologize for not being able to provide the requested information within the given timeframe.

Unfortunately, I have been extremely busy with work recently, which has made it difficult for me to gather all the necessary information and prepare a complete response. I understand that I have already requested additional time before, and I truly appreciate your patience and understanding.

I am still interested in pursuing this complaint and fully cooperating with the investigation. I am currently collecting the requested details and supporting materials, and I will provide a comprehensive response as soon as possible.

I kindly ask for a little more time to prepare everything properly.

Thank you again for your patience and assistance.

Best regards,

Dear spread48,

thank you for the update and for letting me know about your situation.

I understand that work and personal matters can sometimes make it difficult to gather everything at once, and I appreciate that you have kept me informed and confirmed that you are still interested in pursuing the complaint.

That being said, I also have to note that it has now been quite some time since the requested information was first requested, and these details will be important for me to properly assess the case and compare the information provided by both sides.

I am happy to allow you a little more time, but I would kindly ask you to submit the requested answers and supporting materials with your next update so that we can continue moving the complaint forward without further unnecessary delays.

I will wait for your response.

Hello Samuel,

First of all, please accept my apologies for the delayed response.

Here are my answers to all of your questions based on what I can provide at the moment:

Q: Could you please confirm what country you selected in your account profile at the time of registration? A: I cannot check or confirm this information anymore because my account has already been blocked by the casino.

Q: Did you complete your profile (including country and personal details) immediately after registration, or only later upon request from the casino? A: I do not recall the exact details, but I believe I proceeded directly from registration to making a deposit and receiving the bonus all in one continuous flow.

Q: During your gameplay, were you consistently accessing your account from the same location and device, or were there any changes (e.g., different networks, devices, or connections)? A: I am not entirely sure about the networks, but I consistently used my own personal device to access my account.

Q: What documents did you provide during the KYC (video verification)? A: It was either my passport or my driver's license. I did not pay close attention to which specific one I held up at that moment, so I cannot say for certain.

Q: What country were these documents issued in? A: Both my passport and driver's license were officially issued by the government of Japan.

Q: Screenshots of your account profile (if you have any saved): A: I do not have any, as I can no longer log into my account.

Q: Confirmation emails from registration: A: I found the registration confirmation email dated March 27. I will forward it to you via email, so please check it.

Q: Or any other records that could help verify your account details and activity at the time: A: Could you please let me know what other kinds of documents or records would be helpful for me to provide?

Lastly, I would like to bring up an important point regarding Wild.io and Wolf.io.

About a month ago, Wild.io stated that they were not aware of or connected to Wolf.io. However, looking at Wolf.io's welcome bonus terms right now, Japan has suddenly been added to their restricted countries list.

I still strongly suspect that these two platforms are colluding or operating in coordination. Furthermore, I strongly maintain that at the time of my gameplay, Japan was absolutely not on the restricted list for the bonus.

Thank you for your time and continued assistance with my case.

Best regards,

I apologize. Since I don't have Samuel's email address, I will post this as public information. This serves as proof that the registration was confirmed on March 27th.

Hello everyone,

thank you, spread48, for providing the requested information. I appreciate your cooperation and the additional details you have shared.

Dear Wild.io Casino,

after reviewing both the information provided by the player and the materials you previously shared with me, there is one aspect of this case that I would like to clarify further.

The player has confirmed that they successfully completed the KYC verification using Japanese identity documents and that their identity and country of residence were verified by your team.

I understand that the player's country may not necessarily have been known to the casino at the exact moment of registration if the relevant information was completed or verified only later. However, if Japan was indeed a restricted jurisdiction for participation in the Welcome Bonus at the relevant time, I would appreciate clarification as to how the restriction was intended to be enforced in practice.

In particular, I would like to understand why the player was able to claim and use the Welcome Bonus and continue playing if, according to the applicable Bonus Terms, players from Japan were not eligible for that promotion. From my perspective, if such a restriction existed, I would generally expect the casino's systems or verification process to prevent the bonus from being granted or to identify the issue before the gameplay giving rise to the disputed winnings had been completed.

Additionally, I have reviewed both the current version of the Welcome Bonus Terms and historical snapshots of your website obtained using web archiving tools from around the period when the player registered. Based on my own review, I was unable to locate Japan among the countries listed as restricted for the Welcome Bonus during that period.

Therefore, I would appreciate it if you could provide this evidence directly in the complaint thread so that it is also available to the player. In particular, I would ask you to provide the relevant version of the Welcome Bonus Terms applicable at the time, with a clearly identifiable date or other indication showing when those terms were in effect. If available, any additional supporting evidence, such as internal records or archived versions confirming that Japan was included among the restricted jurisdictions at the time the player registered, claimed the bonus, and completed the relevant gameplay, would also be helpful in clarifying this point.

I will wait for your response before proceeding with my final assessment.

Samuel Let me add a few points. Why did they wait so many days after the video verification before saying that Japan was actually excluded?

I checked the email again. Let me organize the timeline. All times are in Japan Standard Time.

3/27: Confirmed registration email

03/28: Started playing

03/29: Completed document submission

04/01: Request for video verification

04/02: Completed video verification

04/09: Received a response stating a violation of the welcome bonus terms and conditions, and the bonus was forfeited.

What's strange is that I had already completed submitting the documents by 03/29. 7 days had also passed since the video verification. If they were claiming a violation of the welcome bonus country restrictions, why did it take 8-11 days to give such a simple response?

Based on past events, it's clear they've rewritten the terms and conditions.

They've even manually rewritten them to exclude my winnings.

Despite past events and this dispute, they still leave room for further manipulation.

A simple way to resolve this issue in the future is to always clearly state the date of change not only in the general terms and conditions but also in the welcome bonus terms and conditions.

Despite me clearly pointing this out two months ago, Nonce Gaming.B.V. has still failed to take action.

They've lost credibility twice because of this welcome bonus incident. Despite this, why haven't they taken action?

This attitude is precisely the basis for my assertion that they are guilty.

Are you saying that adding timestamps is technically so difficult?

Of course not. They don't do it because it allows them to exclude users who have won large sums of money.

Their tactic is to set a two-stage trap by making it appear as though they accept all countries except for the general terms and conditions.

Hello everyone,

thank you for the updates.

Dear spread48,

thank you for providing the additional context and for outlining the timeline in detail. I understand why this sequence of events raises concerns from your perspective, particularly given that the document verification and video verification were completed several days before the casino informed you that you were allegedly ineligible for the Welcome Bonus due to your country of residence.

At this stage, however, I would prefer to wait for the casino's response to the questions I raised in my previous message. In particular, I am interested in seeing the version of the Welcome Bonus Terms that was allegedly in effect at the relevant time, together with any supporting evidence showing that Japan was indeed listed among the restricted jurisdictions when you registered, claimed the bonus, and completed the gameplay in question.

Once the casino provides its explanation and supporting evidence, I will review all information from both sides and assess the matter further.

Dear Wild.io Casino,

I would appreciate your response to the questions raised in my previous post when available.

Thank you both for your cooperation.

Dear Samuel,

Thank you for your update and for the opportunity to clarify this point.

The player’s country of residence was not known to us at the time of registration or when the welcome bonus was claimed. During our subsequent investigation, we identified that the player had used a VPN during the registration process and when claiming the welcome offer. As a result, the player’s actual jurisdiction was not identified at that stage.

The player did not complete the profile information identifying their country of residence until the identity verification process, which took place later. During that verification, the player submitted Japanese identity documents, allowing us to confirm that they were a resident of Japan and therefore not eligible for the welcome promotion under the applicable Bonus Terms.

The player was therefore able to register and claim the promotion because their actual location had been masked at the time. Once the true jurisdiction was established during the verification process, the account was reviewed in accordance with the applicable Terms and Conditions.

With regard to the evidence requested, the information demonstrating the use of a VPN and the related detection records originate from internal security systems and backend data. As these form part of our fraud prevention and security measures, we are not able to publish them in a public complaint thread. Disclosing such information would reveal internal detection methods that are designed to protect the integrity of the platform.

If required by Casino Guru, we remain willing to provide supporting evidence through the appropriate confidential channels where permitted.

Kind regards,

Wild.io Team

Dear Samuel,

Thank you for updating the thread. I have read Wild.io's response, and I must state that their claim is completely false.

To prove that their system does not actually restrict or detect registrations from Japan as they claim, I have just conducted a live test and recorded the entire process on video as irrefutable evidence.

Here are the facts of my fresh registration test:

No VPN Used: I registered a brand new account using my own device, completely without any VPN, running on a standard Japanese mobile network carrier (domestic Japanese IP).

System Recognized "JP": Upon registration, I checked the device/account information page inside the Wild.io platform, and the system clearly detected and displayed my location as "JP" (Japan).

Bonus Successfully Claimed: I deposited $22, and the system automatically allowed me to claim and receive the Welcome Bonus without any restrictions or warnings.

This live evidence completely contradicts Wild.io’s excuse that "the jurisdiction could not be identified due to a VPN." Even with a pure Japanese IP and the system explicitly recognizing "JP," their platform actively accepts the registration and greedily takes the deposit while issuing the bonus.

They are simply using "VPN detection" as a convenient, invisible excuse to confiscate funds after a player wins. I am more than ready to provide this full, unedited video evidence to Casino Guru to prove that Wild.io's statement is an outright fabrication.

Dear Samuel,

I would like to transparently disclose one important detail regarding the test registration I just conducted.

I am fully aware that creating a second account constitutes a technical violation of the multi-accounting policy. However, because Wild.io explicitly claimed that their backend system "could not identify the jurisdiction without a VPN," I had no other choice but to conduct this live test myself to secure irrefutable evidence of their system's true behavior.

I could not ask the Casino Guru team to spend their own funds to verify this, so I took the risk upon myself in order to expose the blatant contradiction in Wild.io's statement.

This duplicate account was created solely for the purpose of this investigation, with a minimal deposit of $22, and I have no intention of using it for profit. I sincerely apologize to Casino Guru for bypassing this rule, but I firmly believe this extreme measure was absolutely necessary to prove that Wild.io is fabricating excuses to justify the confiscation of my legitimate funds.

I am ready to submit the full video evidence showing that a pure Japanese IP is actively accepted and awarded bonuses by their system.

Dear Samuel,

Furthermore, I demand that Wild.io clearly pinpoint exactly where in their Terms and Conditions it states that the mere use of a VPN is a violation or grounds for fund confiscation. If they intend to make the use of a VPN the central issue of this dispute, such a restriction must be explicitly outlined in their written rules. I do not recall whether I used a VPN at the time, but even if I did, as a resident of Japan, utilizing a domestic connection or routing through a standard network does not constitute "masking my location to bypass restricted country laws."

Now that I have video evidence proving their live system actively accepts pure Japanese IPs and awards them bonuses, the representative’s false narrative is completely exposed. Their claim that "the player masked their true location, so our system couldn't detect it" has completely fallen apart. The truth is, their platform willingly accepts Japanese players and their deposits, and only relies on the invisible excuse of "VPN backend records" to confiscate funds when a player wins. Their defense is completely contradictory and lacks any basis in their own Terms and Conditions. I request Casino Guru to review this blatant inconsistency.

To add to my previous point, as of today, June 27, 2026, there is absolutely no provision in Wild.io’s written Terms and Conditions stating that the mere use of a VPN is a violation or a valid reason for the confiscation of player funds. Furthermore, it is entirely clear that my intentions were compliant. I was not changing my country or manipulating my IP to access a restricted jurisdiction to illegitimately claim a location-specific bonus. I registered under my true environment, and as proven by my video test, Wild.io's system actively welcomes registrations and grants bonuses to players from Japan.

Therefore, Wild.io's justification is entirely non-existent. They cannot penalize a player based on a rule that does not exist in their Terms and Conditions as of June 27, 2026, nor can they claim I attempted to deceive their system. Their defense is completely invalid, and I look forward to Casino Guru's fair judgment based on these undeniable facts.

Apologies for the consecutive messages. I wanted to send the video immediately, but since the file size is 190 MB and I was unsure of the proper method for emailing it, I have not sent it yet. However, if Samuel or the Wildio representative wishes to view the video, I am ready to send it using the specified method. This concludes my rebuttal.

Hello everyone,

thank you for your updates.

Dear spread48,

thank you for the additional information and for offering to provide video evidence. Please note that creating a duplicate account, even for testing purposes, may still be considered a violation of the casino’s Terms and Conditions. I understand your intention in this case was to gather supporting evidence for the complaint.

At the same time, I would kindly ask you not to use this newly created account further, or to close it if possible, as it should not remain active while this complaint is under review.

Since the video file is large, please upload it to a video-sharing platform (for example YouTube as "unlisted" or another similar service) and send me the link via email at samuel.s@casino.guru. This will allow me to review the material properly.

Dear Wild.io Team,

thank you for your clarification. If you are able to provide the VPN detection records or any other supporting internal evidence via a confidential channel, please send it to my email at samuel.s@casino.guru, and I will review it accordingly.

Thank you both for your cooperation.

I have successfully uploaded the YouTube video.

I sent the link to Samuel via email, so please check it.

Additionally, if the representative from Wild.io wishes to verify this, I consent to them doing so. This video contains the raw, unaltered data, and the results clearly contradict your company's explanation.

I have highlighted the relevant sections of the video for your reference:

00:15 IP address search

00:40 IP address details

02:00 Creating a new account and activating the bonus code

04:05 Deposit and bonus receipt confirmation

04:43 Checking "Active Sessions" on Wild.io

Dear Samuel,

Thank you for understanding my position regarding the duplicate account issue.

I have absolutely no intention of playing on this duplicate account, and I will refrain from using it. However, I cannot agree to its deletion until this matter is resolved.

It is unclear what counter-argument Wild.io might present next, and the duplicate account—into which a deposit was made—could prove to be a crucial piece of evidence as I gather information.

I am requesting a response from the representative at Wild.io.

As you can see from the video, I registered without using a VPN and without applying any protections to my mobile network connection.

Your company stated five days ago that:

"The player's country of residence is not known at the time of registration," and

"Profile information identifying the country of residence is not entered until the identity verification process takes place later."

These statements contradict the information shown on the "Active Sessions" page. Your system clearly recognizes access from Japan, yet the page is structured in a way that suggests bonuses are automatically distributed.

At the very least, during the process from registration to deposit, there were no warning messages indicating restrictions—whether regarding registration or bonus eligibility—based on the list of restricted countries.

Your company has made numerous contradictory statements throughout this matter.

My position is that you should finally approve the withdrawal and overhaul this system, which is riddled with loopholes.

If a malicious user were to take your contradictory statements and interpret them broadly, the fact that a bonus was successfully claimed—even if the "Active Sessions" log indicates the user is from a restricted country—would imply they are eligible for the welcome bonus.

Although the video omits the step of entering personal details, it is highly likely that even if those details were provided beforehand, your current system would not prevent the bonus from being claimed.

Given the statements you have made here, if a user from a restricted country manages to legitimately claim the bonus, you ought to pay out.

After all, the system clearly recognizes the situation.

Hello everyone,

Dear spread48, I have replied to your email regarding the video.

I have sent it again via email, so please check it.

Dear Samuel,

Thank you for your patience.

Following our previous response, we will provide additional information via email regarding the player’s use of a VPN/proxy during the registration and bonus claim process.

As explained previously, this prevented the player’s actual jurisdiction from being identified at that stage, which is why the automated eligibility restrictions were not triggered. The player’s country of residence was only confirmed later during the identity verification process.

The supporting information is been shared with you privately, as it originates from our internal security systems and backend records. We are unable to publish such information in the public complaint thread, as it would disclose confidential security and fraud prevention measures.

We hope this provides the clarification you requested.

Kind regards,

Wild.io Team

> As previously stated, since the player's actual place of residence could not be determined at that stage, automatic eligibility restrictions were not applied. The player's country of residence was confirmed later during the identity verification process.

I believe I had already submitted the required documents prior to the video verification.

It would have been immediately apparent at the time of the video verification that I was a user based in Japan.

I find this unexplained gap in time questionable.

Furthermore, I have already tested your system.

Your system automatically grants bonuses to users accessing the site from Japan, regardless of whether or not a VPN is used.

Your explanation contains numerous clear contradictions and raises doubts; it appears you are refusing to address any of the various issues I have raised.

Hello everyone,

thank you both for your latest updates.

Dear spread48,

first of all, I would like to sincerely thank you for the considerable effort you put into gathering additional evidence for this complaint. I have now managed to watch the video you sent me, and I truly appreciate the time and resources you invested into creating it.

In my opinion, this video is a very important piece of evidence in this case. It demonstrates how the registration and bonus claiming process currently works when accessing the casino from Japan, and I believe it is highly relevant to the issues being discussed here.

If possible, I would kindly ask you to also share this video directly with the casino, so that they have the opportunity to review it themselves.

Dear Wild.io Team,

I have now reviewed both the confidential information you provided and the video submitted by the player.

At this stage, I would kindly ask you to obtain the player's video from them (if they agree to share it directly with you) and carefully review its contents internally.

Based on everything I have reviewed so far, I currently have difficulty reconciling your explanation with the player's evidence. According to the information you provided privately, one of the IP addresses associated with the player's activity appears to match the player's IP address shown in the video. Furthermore, unless I am mistaken, all of the IP addresses included in your evidence appear to geolocate to Japan.

This is the point I currently struggle to understand. If the player was connecting from Japan, and your own records indicate Japanese IP addresses, it is not clear to me how the player could have bypassed your geographical eligibility controls. Even assuming a VPN was used, it would appear that it still resolved to Japan.

At present, my preliminary view is that if your system allowed the player to register, claim the promotion, complete the wagering requirements, and continue playing without enforcing the geographical restriction at the relevant time, then the player should not bear the consequences of what appears to be a system-side failure to enforce those restrictions.

I would therefore appreciate it if you could specifically address the player's video evidence and explain how it affects your previous conclusions. In particular, please clarify why your system accepted registrations and awarded the welcome bonus under these circumstances despite the apparent recognition of a Japanese location.

I will await your response before reaching my final conclusion.

Thank you both for your cooperation.