Wild.io Casino - Igrački račun je zatvoren, dobici konfiskovani.

Where to begin? friend reccomended I play at this site, so i joined and deposited to a promotion that I had forwarded to me from friend. The promotion loaded, was accepted, and bonus applied to my account. I played through the amount needed, and went to request withdrawal of $740 EURO. Immediately, I received notice that I needed to verify KYC. Which is fine, no problem, done many other casino. However, they also decided to suspend my acccount . first i needed passport, selfie, and bill. then they want signed note. Then they want me to get on microsoft teams and get on video call and show passport. I did all of this. My account remained suspended for 7 days, despite daily messages. Eventually, i receive message today saying I had my account winnings confiscated because of using some sort of strategy that is not allowed for gaming on their site. This is just made up. I didnt use a strategy more than any one else. I started playing a game, and when i won, i increased my bet marginally. I didnt exceed their bet maximum, i didnt do anything. This is just some way of closing my account and taking my money, whcih is clearly the plan all along. If they deemed that my betting had been an issue worthy of closing my account, why would i need to sign a special note and send it. why would i need to take a video chat with them. that doesnt establish anything. If i suppoedly cheated with how i wagered worthy of closing my account, they would have just closed it. they were looking for any reason to close the account and confiscate the winnings, and that is now what they have done. they provided no explanation on any of this, or details on what they were referencing. Just told me the accouont is closed, money is gone. And as a gesture, they allowed me to withdraw the $30 deposit i started with. Again, if someone had cheated the casino, they wouldnt give them their money back. Its a ridiculous explanation. I would love to see specifics of how i cheated and how my betting was any different than any other number of players, because it was completely normal. Anyone who plays on this site risks the chance that they will jsut close your account for no reason, with no justification, and no explanation

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Dear hebeasy,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Wild.io Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino?
• Do you have an access to your game history, please? Could you kindly forward it to me?
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

I’ve now asked them twice for my gameplay history and have not had it forwarded. It’s all I need and it will emphatically show that no advantage game technique or betting patterns were used ever. I will forward you the email history momentarily as well

I have sent them to you. Again if you can get my gameplay history, there is honestly no strategy whatsoever employed regarding anything. They have a maximum bet limit in place during use of bonus funds. No bonuses were carried over until I cleared the playthrough. My bets were almost all on auto spin, I never jumped up and down and up and down. When I started to win, I may have increased my bet because I had more in my balance. But it never went above their limit of $3 per spin I believe. Their system automatically rejects any spin you could even attempt above that level. So really, what advantage play did I have on my $1-$2.50 bets on auto spin for hours across maybe 10 games. It’s a total farce

Here is the most recent reply. How do you even respond to something like this. Essentially they can just take your account and close it at any point and confiscate any money they dont want to pay, and never even give you a reason with specific points where you violated their terms.

I sent you my gameplay. Please review the gameplay. Even the moderately large wins that I had were during periods of the exact same bet being played on autospin. No bet amounts fluctuated at all to gain some unknown advantage. I just played random games on autospin and got lucky. And somehow that is deemed as advantage play enough where they can just steal $700.

Hello there.

Thank you for reaching out.

Please note that as outlined in our Terms and Conditions, Wild.io maintains a strict anti-fraud policy and employs a variety of monitoring tools and verification techniques to ensure the integrity and security of our platform.

For security reasons, and to protect the effectiveness of these measures, we are unable to disclose specific details regarding our internal anti-fraud practices or the methods used in our risk assessments.

We can assure you, however, that all reviews and account actions are carried out in full compliance with our Terms and Conditions and industry standards. We made sure to give back your deposit and your account is now permanently closed.

Best regards

Thank you very much, hebeasy, for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello hebeasy,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Wild.io Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? What strategy do you believe the player has engaged in? Please send all corresponding evidence to martin.l@casino.guru.

Thank you in advance for providing us with your view of the issue.

Dear Martin,

Thank you for your assistance. Our team is currently preparing an email with further information regarding the case, which you will receive shortly.

Best regards,

The Wild.io Team

Dear hebeasy,

After a thorough review of your case, I would like to share the results of our investigation.

Based on the evidence provided by the casino, I must regretfully reject your complaint as unjustified.

The evidence clearly indicates that your account is linked to multiple other accounts, all created or accessed from the same device or location. Creating multiple accounts to exploit bonuses is a serious violation of the Terms and Conditions at most online casinos because it undermines the integrity of the gaming environment. This practice can lead to unfair advantages, such as exploiting bonuses or promotions intended for single accounts. It disrupts the fairness and balance that casinos strive to maintain, which is crucial for all players.

For future reference, I strongly recommend adhering strictly to the casino's Terms and Conditions and avoiding any attempts to gain unfair advantages through the creation of multiple accounts. I understand this is not the outcome you were hoping for, but the evidence is indisputable.

Thank you for your understanding, and I’m sorry I couldn’t provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you!

Best Regards,

Martin