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Hello good afternoon , I have been withholding 500eu from this bookmaker since January 31st , every day I complain , in the chat in the email to return my money by my right , they are always giving me excuses , I have noticed that they do not want to return my money today it is February 9th and still nothing , they say they pay in 3 working days , which they are lying , they are scamming people , people and like me we deposit values , we win and they simply do not pay. And then they try to manipulate people with excuses. I would ask you to please help me solve this case. I have been told that you are practical and efficient in resolving these issues, please help me and help put an end to these casinos that cheat people. And they carry on as if nothing is happening. I would really appreciate it if you could give me some information about the complaint. Thank you very much, if you need any more information I'm happy to give it to you.

Ola boa tarde , eu desde dia 31 de janeiro que tenho retido 500eu nesta casa de apostas , todos os dias reclamo , no chat no imail para me devolverem o meu dinheiro por direito meu , estao me sempre a dar desculpas , ja reparei que eles nao me querem devolver o meu dinheiro hoje ja sao 9 de fevereiro e ate hoje nada , dizem que pagan em 3 dias uteis , coisa que estao a mentir , eles estao a burlar as pessoas , as pessoas e como eu depositamos valores , ganhamos e eles simplesmente nao pagam. E depois tentam manipular as pessoas com desculpas . Eu pedia por favor me ajudem a resolver este caso . Dizeram me que voces sao praticos e ificientes em resolver estas questoes , por favor ajudem me e ajudem acabar com estes casinos que burlam as pessoas. E continuam como se nada acontece se . Agradecia muito que me dessem informacoes sobre a reclamacao . O meu muito obrigado , se precisarem mais de informacoes estou disponivel para dar .

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Dear ricardoferreirafcp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm tired of sending them emails and talking to them in chat, but the excuse is always the same: I asked for the withdrawal on January 31st and to this day they've done nothing. It's sad that these casinos are ripping people off and no one is doing anything about it. They must have millions at the expense of poor people like me. It's sad, I just want your help please.

Eu estou farto de lhes mandar imails falar tbm no chat mas a desculpa continua a ser sempre a mesma eu pedi o levantamento dia 31 de janeiro e ate hoje eles nada . E triste haver estes casinos a roubar as pessoas e ninguem fazer nada . Poes devem ter milhoes a custa de pobres como eu . E triste , so queria a vossa ajuda por favor

Dear ricardoferreirafcp,

We have noticed that you have submitted two complaints regarding the same casino. To avoid confusion and to ensure that your issue is handled as efficiently as possible, we will be closing this one.

Your original complaint will remain open, and our team will continue assisting you there.

Please make sure to reply only within that thread moving forward so that we can keep all information in one place and assist you smoothly.

Thank you for your understanding.

Best regards,

Karla M.