Wildsino Casino - Povlačenje igrača je odloženo.

I would like to file a complaint against Wildsino.

On June 3, 2026, I requested a payout of €500. To this day, the payout remains in "Processing" status and has neither been approved nor paid out.

I have contacted support several times to find out the current status. Unfortunately, I receive virtually the same answer each time: that I should continue to be patient and that the payout is still being processed. I have not been given a concrete explanation for the delay or an expected payout date.

Despite the now lengthy waiting period of two weeks, support was unable to give me a definitive answer.

I request that Wildsino process my withdrawal promptly or at least provide specific information as to why the withdrawal is being delayed for so long.

Payout amount: €500

Payment request submitted on: June 3, 2026

Current status: In progress/Pending

Thank you so much for your support.

Ich möchte eine Beschwerde gegen Wildsino einreichen.

Am 03.06.2026 habe ich eine Auszahlung in Höhe von 500 € beantragt. Bis heute befindet sich die Auszahlung weiterhin im Status „In Bearbeitung" und wurde weder genehmigt noch ausgezahlt.

Ich habe den Support mehrfach kontaktiert, um den aktuellen Stand zu erfahren. Leider erhalte ich jedes Mal nahezu die gleiche Antwort, dass ich weiterhin Geduld haben soll und die Auszahlung noch bearbeitet wird. Eine konkrete Erklärung für die Verzögerung oder ein voraussichtlicher Auszahlungstermin wurden mir nicht mitgeteilt.

Trotz der inzwischen langen Wartezeit von zwei Wochen konnte mir der Support keine verbindliche Auskunft geben.

Ich bitte Wildsino um eine zeitnahe Bearbeitung meiner Auszahlung oder zumindest um eine konkrete Information, warum sich die Auszahlung so lange verzögert.

Auszahlungsbetrag: 500 €

Auszahlungsantrag gestellt am: 03.06.2026

Aktueller Status: In Bearbeitung/Pending

Vielen Dank für die Unterstützung.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

The first payout was successful, this is now the second.

I haven't had to do the verification yet.

I made the profits without a bonus.

Thank you very much for your help

Best regards

Hallo Attila,

die erste Auszahlung war erfolgreich, das hier ist jetzt die zweite.

Die Verifizierung musste ich noch nicht machen.

Die Gewinne habe ich ohne Bonus gemacht.

Vielen dank für deine hilfe

Beste Grüße

Dear Balu87, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila

Dear Balu87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru