Wildsino Casino - Povlačenje igrača je odloženo.

Hello,

The issue is that I made a withdrawal of 500 euros from Wildsino casino on April 23, 2025, but it was rejected on the grounds that it was the fault of the payment provider.

Unfortunately, I have no proof of this.

I then made further withdrawals, once on April 30, 2025, and once on May 2, 2025, each time for 500 euros, leaving an outstanding balance of 1,000 euros. After the second withdrawal, I was asked to upload my ID to complete the verification process. This was successfully confirmed in less than 5 minutes, and I've been waiting for the payout ever since.

Since my first withdrawal, I have contacted support several times to check the status of my withdrawal and to this day I am told that my request has now been prioritized, which makes me wonder if I still need to be prioritized before something happens.

Hallo,

Und zwar geht es darum das ich beim Wildsino casino eine Auszahlung vorgenommen habe am 23.04.2025 in Höhe von 500 Euro die aber abgelehnt wurde mit der Begründung das es am zahlungsanbieter läge.

Leider habe ich dafür keinen Beweis.

Dann nahm ich erneute Auszahlungen vor einmal am 30.04.2025 und am 02.05.2025 jeweils 500 Euro so das ein Betrag von 1000 Euro offen ist. Nach der 2ten Auszahlung wurde ich gebeten meinen Ausweis hoch zu laden um die Verifizierung ab zu schließen die wurde auch in weniger als 5 Minuten erfolgreich bestätigt und seit dem warte ich auf die Auszahlung.

Seit meiner ersten Auszahlung habe ich mich mehrmals über den Status meiner Auszahlung beim Support informiert und bis heute wird mir gesagt mein Anliegen seie jetzt priorisiert wurden, wo ich mich frage wie ob ich noch priorisiert werden muss bis sich dort was tut.

Dear Michel85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful payouts from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me the recent communication with the casino discussing the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good morning,

To question 1: No, I have not had any payouts from the casino yet.

To question 2: Yes, I deposited, received a bonus, wagered this bonus and earned the rest with the winnings.

Regarding question 3: I will send you an email with the screenshots.

Guten Morgen,

Zu Frage 1: Nein hatte bis jetzt noch keine Auszahlungen bei dem casino.

Zu Frage 2: Ja habe eingezahlt einen Bonus bekommen diesen Bonus umgesetzt und mit dem Gewinn den Rest erspielt.

Zu Frage 3: schicke ich Ihnen eine Email mit den Screenshots.

I have sent the email to your email address.

Habe die Email an Ihre Mail Adresse geschickt.

Dear Michel85,

We would kindly request to provide us a selfie holding your ID so as to complete your account verification and proceed with the payment.

Thank you in advance.

Kind Regards,

Wildsino Casino Team

Hello,

I would then need an address where the selfie of my ID should be sent.

But you already have my ID and it has been confirmed but well

Hallo,

Ich bräuchte dann einmal eine Adresse wo das selfie von meinem Ausweis hingeschickt werden soll.

Sie haben aber meinen Ausweis schon und bestätigt wurde er auch aber naja

Can you please tell me how I can get to the DVS area so I can upload the selfie?

I can't find the DVS area.

Können Sie mir bitte mitteilen wie ich zum DVS-Bereich gelange um das Selfie hochladen zu können.?

Ich kann den DVS-Bereich nicht finden.

Hello,

I wanted to ask if the documents I sent to your website arrived, as I haven't received any response yet.

Hallo,

Ich wollte mal nachfragen ob die Dokumente die ich Ihnen auf Ihre Website geschickt habe angekommen sind da ich noch keine Rückmeldung bekommen habe.

Dear Michel85,

We would kindly request to add it in the same way you added the ID.

Thank you for your cooperation.

Kind Regards,

Wildsino Casino Team

Please explain to me how to get there and what exactly I should do there, as I don't know how to add the ID.

Ich bitte Sie mir zu erklären wie ich dort hin komme und was ich dort genau machen soll da ich nicht weiß wie ich die ID hinzugefügt haben soll.

Hello,

I don't know where to upload the required documents because I simply can't find anything on the casino website.

I also don't know which ID you mean that I supposedly added.

If the said ID is my ID card it is verified on the page under Account Details

-Verification.

But there's nothing else I can do there.

And I was sent an email to verify my ID.

So I need instructions on how to get there and how to upload the required documents

Thanks.

Hallo,

Ich weiß nicht wo ich die benötigten Dokumente hochladen soll weil ich einfach nichts auf def casino Seite finde.

Ich weiß auch nicht welche ID sie meinen die ich angeblich hinzugefügt habe.

Wenn es bei der besagten ID um meinen Ausweis geht der ist Verifiziert auf der seite unter Konto Details

-Verifizierung.

Dort kann ich aber nichts weiteres machen.

Und zur Verifizierung meines Ausweises wurde mir eine Email geschickt.

Also brauche ich eine Anleitung wie ich dahin gelange und wie ich die benötigten Unterlagen hochlade

Danke.

Thanks to both parties for your replies.

Dear Wildsino Casino Team,

Please advise on how the player should submit the requested document, as it seems that the option you suggested is not available.

Dear All,

We have rechecked the player’s account and are pleased to inform you that the requested documents have been successfully uploaded, and the account has now been fully verified.

The withdrawal process has been initiated. The request made via bank transfer has already been processed, while the second request has been scheduled for tomorrow, in accordance with our daily €500 withdrawal limit.

As the second request was submitted via a different payment method, we kindly suggest that, should the player experience any issues—for example, if the payment provider declines the transaction—they consider using the bank transfer option moving forward. Based on our experience, this method has proven to be secure and issue-free.

We apologize for any inconvenience caused earlier and thank you for your continued cooperation.

Best regards,

Wildsino team

Good day,

The first of 2 payouts has arrived.

The second payout was rejected as they said, so today I requested another payout via bank transfer and my question is, do I have to wait another 3 days for the payout?

I've been waiting so long now.

Best regards:

Michel ***

Guten Tag,

Die erste von 2 Auszahlungen ist angekommen.

Die 2te Auszahlung ist abgelehnt wurden wie sie es gesagt hatten, daher habe ich heute die erneute Auszahlung beantragt über Banküberweisung und meine Frage dazu ist muss ich jetzt wieder 3 Tage warten auf die Auszahlung?

Warte ja jetzt schon so lange.

Mit freundlichen Grüßen:

Michel ***

Good morning,

Since the first payout of 500 euros and the cancellation of the second payout, nothing has happened from the online casino site Wildsino.

It's just a work in progress again.

Please clarify this quickly.

Guten Morgen,

Seit der ersten Auszahlung 500 Euro und der Stornierung der 2 ten Auszahlung tut sich nicht von der online casino Seite Wildsino.

Es ist mal wieder nur in Bearbeitung.

Bitte um schnelle Klärung.

Hello,

The thing is, I'm still waiting for the second payout.

Hallo,

Und zwar geht es darum das ich immer noch auf die 2te Auszahlung warte.

Thank you very much, Michel85, for providing the necessary information. I will now transfer your complaint to my colleague, Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Michel85,

We apologize for any inconvenience caused earlier.

Please be informed that your payment is scheduled for today.

We hope everything proceeds smoothly and that you will receive the amount shortly.

Thank you for your patience and understanding.

Best regards,

Wildsino.com

Dear Michel85,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

The casino stated that the payment has been was scheduled for today. Please keep us updated when you receive your funds.

Hello Jana

Thank you for your great help with my problem.

The remaining money arrived today.

Thank you very much for everything

Kind regards: Michel

Hallo Jana

Ich bedanke mich für eure super hilfe, mit meinem Problem.

Das restliche Geld kam heute an.

Vielen lieben Dank für alles

MfG: Michel

Dear Michel85,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru