William Hill Casino IT - Igrački nalog je suspendovan, a isplata blokirana.

I've had my account suspended for 7 months and I send selfies to the casino with my ID and proof of residence but the casino doesn't look at them, ignores me and then asks me for them in this way, I can't withdraw.

sono 7 mesi che mi trovo nil conto sospeso e invio al casino selfie col documento e prove di residenza ma il casino non li guarda mi ignora e poi me li richiede in questa maniera non posso prelevare

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Dear domenicocacopardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

Could you please clarify a few details regarding your situation?

• When exactly was your account suspended?
• What was the reason provided by the casino for the suspension, if any?
• Have you successfully completed verification in the past at this casino?
• When was the last time you received a reply from the casino?

If possible, please also forward any relevant communication between you and the casino, including screenshots or emails regarding the verification process, to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela