The player from Macedonia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We explained that withdrawal processing could take up to 14 days and might be delayed by KYC verification or a high volume of requests. The player later marked the complaint as resolved, so the case was closed as resolved.
Igrač iz Makedonije je podneo zahtev za isplatu manje od dve nedelje pre nego što nas je kontaktirao. Dobitci nisu isplaćeni do tog dana. Objasnili smo da obrada isplate može trajati do 14 dana i da može biti odložena zbog KYC verifikacije ili velikog broja zahteva. Igrač je kasnije označio žalbu kao rešenu, pa je slučaj zatvoren kao rešen.