The player from Germany faced issues with a €1340 refund that the casino confirmed had been sent on July 9, but it had not arrived yet. The casino blamed payment provider problems, yet nearly two months passed without resolution. The Complaints Team reviewed the case but found that the player did not provide sufficient evidence of a self-exclusion request, which was necessary to verify eligibility for the refund. Consequently, the complaint was rejected due to the lack of verifiable evidence.
Igrač iz Nemačke suočio se sa problemima sa povraćajem novca od 1340 evra za koji je kazino potvrdio da je poslat 9. jula, ali on još nije stigao. Kazino je okrivio probleme sa dobavljačem plaćanja, ali je prošlo skoro dva meseca bez rešenja. Tim za žalbe je pregledao slučaj, ali je utvrdio da igrač nije pružio dovoljno dokaza o zahtevu za samoisključenje, što je bilo neophodno za potvrdu podobnosti za povraćaj novca. Shodno tome, žalba je odbijena zbog nedostatka proverljivih dokaza.