The player from Finland reported that he had been blocked from all casino sites in 2021 due to a serious gambling problem, but he found that Winnerz and Estonian casinos did not adhere to this block. The Complaints Team acknowledged the player's frustration regarding the enforcement of his self-exclusion, confirming that it was effective at the specific establishment in question. However, the team's investigation concluded that the casino's safety rating would not be lowered due to uncertainties surrounding Estonian regulations and potential errors in the national registry system. Consequently, the complaint was marked as rejected, with the assurance that all complaints were retained for future reference should similar issues arise.
Igrač iz Finske je prijavio da je 2021. godine bio blokiran sa svih sajtova kazina zbog ozbiljnog problema sa kockanjem, ali je otkrio da se Winnerz i estonski kazina nisu pridržavali ove blokade. Tim za žalbe je potvrdio frustraciju igrača u vezi sa sprovođenjem njegovog samoisključenja, potvrđujući da je ono bilo efikasno u dotičnom objektu. Međutim, istraga tima je zaključila da bezbednosna ocena kazina neće biti snižena zbog neizvesnosti oko estonskih propisa i potencijalnih grešaka u nacionalnom sistemu registracije. Shodno tome, žalba je označena kao odbijena, uz uveravanje da će sve žalbe biti sačuvane za buduće potrebe ukoliko se pojave slični problemi.