Winnerz Casino - Igrački račun je zatvoren bez prijema sredstava.

The casino claims I received 200 euros without even receiving the money.

I will explain the whole process to you

I made a deposit of €200 on June 11th at 2:00 a.m. The money has already left my bank account, but I haven't seen any money on Winnerz. I wanted to place a bet on Argentina vs. Colombia, but even though I won the bet, I was so frustrated that the casino didn't even credit my money to my account, even with proof.

I would have had 500 euros actually...

Afterward, I expressed myself in the live chat about how shitty their casino site is. It always worked, and today, exactly when I wanted to place a bet on football, right when the game started, I didn't get any bonus money in my account. Then I made a very tragic statement in the live chat, using insults and so on, which led to my account being closed because I wrote bad words. No problem.

Then I wanted a refund of the money. I waited 2 days and today the day has arrived.

I received an email. It stated that the money was already in my account before my account was closed. This information is incorrect because I wanted to play in Argentina, which was exactly on June 11th at 2:00 a.m. They said my deposit of €200 was on June 10th, which is incorrect information. They are lying to me so they won't refund my money to my bank account.

Then I said, "Show me everything." They sent me a picture they wrote down themselves, without any logs of player sessions or anything else. I never got the money, otherwise I wouldn't be freaking out in the live chat and insulting everyone because I won the bet when I had the money in my account. Unfortunately, the money wasn't credited to my account immediately after the deposit, and I don't even know why.

Now I would like an explanation from this shitty scammer. They took my money for no reason, even though I now have 500 euros from Argentina, even with winning bets, because I wanted to play this game. This casino claims that I already had the money, even though I deposited 300 euros beforehand, which means I made several deposits.

The casino should be destroyed, these HK should pay out my money, I will go to court and they should pay me compensation because I am in such a bad state

They even said themselves that the money will be refunded because your account is blocked, but they didn't, they ripped me off, what a son of a bitch casino

Das Casino behauptet ich habe 200euro bekommen ihne überhaupt das geldbekommen zu haben.

Ih erklär euch den ganzen Prozess

Ich hab am 11.6 2:00 in der früh eine einzahkung von 200 euro gemacht. Geld hat mein Bankkonto schon verlassen aber auf winnerz kein geld zu sehen. Ich wollte Argentinien gegen kolumbien eine wette platzieren obwohl die wette gewonnen hat war ich so frustriert das das casino mein geld nicht auf dem konto mit beweis sogar nicht gutgeschrieben hat.

Ich hätte 500euro gehabt eigentlich...

Danach hab ich im live chat mich geäußeet wie scheiße deren casino seite ist immer hats funkioniert und heute genau wenn ich eine wette spielen will auf dem fußball genau da hat das spiel auch angefangen hab ich kein held auf meinem konto bekommen. dann hab ich mich sehr tragisch auf dem live chat geäußert mit beleidigungen und so weiter was dazu führte das mein konto geschlossen ist weil ich schlechte worte geschrieben hab. kein problem

Dann wollte uch einen refund vom geld ich hab 2 tage gewartet heute ist der tag angekommen.

Eine email hat mich erreicht. Diese email stand das das geld schon vorher auf meinem konto war bevor mein konto geschlossen war so diese info stimmt nicht weil ich auf Argentinien spielen wollte was genau am 11.6 um 2:00 war sie meinten meine deposit con 200 euro war am 10.6 was eine falsch Information ist. sie lügen mich an um mein geld nicht zu refunden zu meinem bank konto.

Dann meinte ich zeigen sie mri alles sie haben mir ein bild geschickt was sie selber aufgeschrieben haven ohne irgendwelche log player sessions oder sonsz was. das geld hab ich nie bekommen sonst würde ich ja auch nicht im live chat so ausrasten und jeden beleidigen weil die wette ja gewonnen ging wenn ich das geld auf meinem kontl hatte. leider wurde das geld direkt nach der einzahlung nicht gut geschrieben ohne geund weiss selbst nicht wieso.

Jetzt möchte ich wine erklärung von dieses scheiss scamer haben die haben mein geld ohne grund genommen obwohl ich jetzt sogar mit gewinneden bets von Argentinien 500euro hätze da ich dieses spiel spielen wollte dieses caisno behauptet das icj das geld schon vorher hatte obwohl ich borher 300euro eingezahlt habe und sow writer also mehrere einzahlungen.

das casino soll destroyed wwrden diese hk sollen mein geld auszahlen ich werde vor gericht gehen und die sollen mir schmerzengeld zahlen da ich so im stfess bin

sie haben sogar selbst gesagt das geld wird als refund zurückgezhakt da dein konto gesprrrt isz aber doch nicht sie hben mich verarcsct was ein hurensohn kasino

Dear mihaelstnc,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing.

To help us better understand your situation, please allow me to ask you a few questions:

• Could you kindly send us the deposit receipt and the confirmation email from the casino regarding the deposit you made on June 11 at 2:00 AM?
• Did you actually place a bet on the football match between Argentina and Colombia, or is the €500 you mentioned a hypothetical win?
• What was your account balance at the time your account was closed?

Additionally, please forward all communication you’ve had with the casino regarding the deposit issue and any follow-up messages to veronika.f@casino.guru.

Thank you in advance for your cooperation. I hope we’ll be able to assist you in resolving this matter soon.

Best regards,

Veronika

Casino.Guru Team

Dear mihaelstnc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately the money was deposited on June 11th but every website and bank says it was on June 10th. I asked the casino to send me the game data because all the money wouldn't add up. I would have 200 euros left at the casino.

When depositing I typed in 300 even though a page popped up that I had already opened earlier, which was yesterday, 10.6, so that means that this was deposited and I unintentionally confirmed it without looking closely and then the money was deposited. The website was already open before yesterday, so it was open the whole time, even though I wanted to make a different deposit. This casino owes me 200 euros, quite simply.

Leider wurde das geld um 11.6 eingezahlt aber auf jeder website und bank steht das es am 10.6 ich hab das casino aigefordert mir die game daten zu schicke weil das ganze geld nicht zusamen matchen würde ich würde 200euro übrig haben beim casino.

Beim einzahlen ich habe 300 eingetippt obwohl eine seite aufpopte die schon früher geöffnet wurde von mir was gestern war also 10.6 also bedeutet das das dies eingezahlt wurde und unabsichtlich hab ich weiter bestätigt ohne genau zu schauen und dann w7rde das geld eingezahlt die website war schon offen vor gestern also die war die ganze zeit offen obwohl ich eine andere einzahlung tätigen wollte dieses casino schuldet mir 200euro ganz einfach

I have not received any emails with evidence yet. Please double-check if you typed out my email address correctly: veronika.f@casino.guru. Please note that without any solid proof from your side, we won't be able to continue with the investigation. Thank you for your understanding.

the money was transferred back

das geld wurde zurpck überwiesen

Thank you for letting me know. Is there anything else we can assist you with, or may we consider your issue resolved?

Dear mihaelstnc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mihaelstnc,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika