Winnita Casino - Dobici igrača su odloženi, a sredstva su zamrznuta.

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Dear Altomare,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify how many days it took for the successful withdrawals to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used before?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I should check the dates on the card.

Winnings come from my deposits

I use the same card for both deposits and withdrawals

What does frozen funds and deferred winnings mean?

Le date dovrei verificarle sulla carte

Le vincite derivano dai miei depositi

Uso la stessa carta sia per depositi che per prelievi

Cosa significa fondi congelati e vincite posticipate