Winnita Casino - Igrač veruje da je njegova isplata odložena.

Hi, I've already read a thread of yours about verifying a Winnita Casino account from a year ago, posted by frezzafrancesca86.

I'm having the same problem. I've sent over 100 selfies with legible documents, but no photos have been rejected for a week now. I need to withdraw my €300 winnings, and they're definitely doing this on purpose! Can you please help me? I'm losing my patience, thanks.

Salve ho già letto una vostra discussione per la verifica di un conto di winnita casinó di un anno fa' posta da frezzafrancesca86.

Ho lo stesso tipo d problema inviati più s 100 selfie con documento leggibile ma niente foto sempre respinta da ormai una settimana. Devo prelevare una vincita di 300 euro e sicuramente lo stanno facendo di proposito!! M potete aiutare per favore?? Sto perdendo la pazienza grazie

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear gabrielepiccinini88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that they're taking so long to verify my gaming account!! I've been uploading visible photos like they ask for a week, but they reject them, and I don't know what to do anymore!! Is it possible that they're taking more than a week to verify my account? They're also causing me harm because without verification, I can't withdraw my winnings, which will take another week! Can you help me? Thanks!

Il problema è che c stanno mettendo tanto tempo per verificare il conto gioco!! È una settimana che carico foto visibili come chiedono loro ma le respingono e nn so più cosa fare!! È possibile che per verificare il conto c mettono più d una settimana? M stanno recando un danno anche perché senza la verifica nn posso prelevare la vincita che poi c vorrà un altra settimana!! M potete aiutare?? Grazie

Dear gabrielepiccinini88,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I haven't solved anything, I'm still at sea!! I don't want to verify the account and they don't want to initiate the withdrawal as a result!! I'm writing to their support every day but always the same things!! I'm going crazy!! It's been over a week and it's really tiring! Please help me because the assistance is useless and contacting support is useless!! THANK YOU SO MUCH

I'M LOSING PATIENCE!!

THE VERIFICATION PHOTO I SENT THEM LOOKS VERY GOOD BUT THEY ARE PLAYING LIKE DUMB!!

CAN YOU REPLY ASAP AND GET SOME POSITIVE INFORMATION FROM YOU??

A THOUSAND THANKS

Non ho risolto niente sono ancora in alto mare!! Nn voglio verificare il conto e nn vogliono fare partire il prelievo d conseguenza!! Gli sto scrivendo ogni giorno al loro supporto ma sempre le stesse cose!! Sto a diventare matto!! È più d una settimana ed è veramente stancante! M date una mano anche perché l' assistenza è inutile e contattare il supporto è inutile!! GRAZIE MILLE

STO PERDENDO LA PAZIENZA!!

LA FOTO PER LA VERIFCA CHE GLI HO INVIATO SI VEDE BENISSIMO MA LORO FANNO I FINTI TONTI!!

M PUÒ RISPONDERE AL PIU PRESTO E AVERE QUALCHE INFORMAZIONE POSOTIVA DA LEI??

GRAZIE MILLE

Dear gabrielepiccinini88 , thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru , or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear gabrielepiccinini88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gabrielepiccinini88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla