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The software is no longer enabled in Brazil, when opening the casino page on both mobile and PC appears error 1009 access denied in Brazil. can you help me?

O software não esta mais habilitado no brasil, ao abrir a pagina do casino tanto no celular quanto no pc aparece error 1009 acesso negado no brasil. Poderiam me ajudar? 

Dear Erico,

Thanks for contacting Casino Guru and letting us help you. Unfortunately, the casino affiliate confirmed that Brazilian players are no longer accepted at this casino. Have you ever received an email from the casino regarding this issue? If yes, could you please forward it to me? Sometimes it is possible that casino email ends up in the spam mail folder, so make sure to check there, too. Thank you in advance for your reply.

Kind regards,

Satrio

Dear Erico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.