Winz Casino - Igrački račun je zatvoren, a dobici konfiskovani.

I want to share my experience with Winz.io and warn other players to take a close look at how the casino handles withdrawals.

On August 13, 2026 at 23:13, my withdrawal of 400 TRX was canceled. Shortly afterward, my entire balance was confiscated and my account(KYC verified)was permanently closed.

Winz.io told me that I had violated their P.9 Anti-Fraud Policy, claiming that I had been using "strategies aimed at gaining unfair winnings."

But what exactly was this supposed strategy?

I only played regular games offered by Winz.io, including Blackjack and Plinko. I also played the slot Sweet Bonanza. I did not manipulate any software, exploit any bug, or use any fraudulent method.

So I genuinely want to understand: How can winning money on games provided by the casino itself suddenly be considered "unfair winnings"?

If Winz.io believes I violated P.9, I expect a specific explanation:

• What exact action allegedly violated P.9?
• What "strategy" am I supposedly using?
• Which game or round was allegedly problematic?
• What technical evidence supports this accusation?
• Why are winnings from games offered by Winz.io being classified as "unfair"?

A generic statement saying "breach of our Anti-Fraud Policy" is not enough to justify confiscating over €1,000 of a player's balance and permanently closing their account.

I am asking Winz.io to provide a clear and transparent explanation and actual evidence of the alleged violation.

If a player wins on games offered by the casino itself, that should not automatically be treated as fraud simply because the winnings are higher than expected.

Winz.io, please explain exactly what I supposedly did wrong.

Until I receive a proper explanation, I consider this an extremely unfair treatment of my account and funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your most recent winnings with or without a bonus? If you played with a bonus, please send me a link or a screenshot of it.
• Could you please describe the gameplay that led to your most recent winnings in more detail? Did you switch between different types of games while you had an active bonus or any bonus features activated?
• Did you notice any irregularities during your most recent gameplay, such as unusually high winnings, an unusual lack of losing bets, or unusually frequent bonus features being triggered?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Madtong

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej (matej.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika