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I have a complaint,

I made a withdrawal request on 22 and 23 juli these were delayed and I recieved them on 13 and 15 of augustus.

On the 24th, 25th, 29th of juli. The 1st of augustus and the 16th of august I did withdrawal request and these are accepted after 4 days and I put in my bank information. Still today (21 augustus) the status is still "processing".

My account is verified, and after multiple mails with my vip manager there is still no answer why I still haven't recieved the withdrawal amount on my bank account.

It's been nearly a month now..

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
• Could you please post a screenshot of your withdrawal history here in this thread?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Hi Kristina,

The payment method to withdraw that I use is Wiretransfer.

This method I used in the past and without problems.

I added the screenshot of my withdrawal history, but there more after these dates.

The amount is won without a active bonus.

Thank you for your help,

Greets Lizzy

Thank you very much for your reply. When was the last time you contacted the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi,

I have email contact with my vip-manager daily. But everytime the same answer (it's been busy and the withdrawals are delays).

Yesterday I recieved the withdrawals from 24 and 25 of July. It took 30 and 31 days so a large delay.

I still have withdrawals pending from later days. I hope I recieve them too soon.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lizzy_D_1987,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina