Wonder Luck Casino - Povlačenje igrača je odloženo.

My account is open and I can access it. But when I try to withdraw it just says Withdrawal locked by operator.

When I post a message in the chat, the response is to forward it and notify me by email.

Tilini on auki ja pääsen sinne. Mutta kun yritän kotiuttaa niin lukee vain että Withdrawal locked by operator.

Kun laitan viestiä chattiin niin vastaus on että laittaa eteenpäin ja ilmoittaa sähköpostilla.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Santtuzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you received any specific error messages apart from "Withdrawal locked by operator"?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi. Yes i have withdrawed multiple times before in this casino. And yes Everything including KYC has been confirmed. And not a single error has happened before

Thank you for your reply and for providing the previous details, Santtuzz.

• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Thank you again for your cooperation

without active. And I requested withdrawal on 21.4.

The last successful withdrawal was on March 10th and took 2 days.

zimpler

ilman aktiivista. Ja pyysin kotiutusta 21.4.

viimeisin kotiutus ja onnistunut on 10.3 ja kesti 2 päivää.

zimpler

Thank you for your reply and for providing the previous details, Santtuzz.

• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Now they say my account is being reviewed which has lasted 5 days. And there is really nothing else they have talked about, always the same answer that it will take a while and the review will definitely be completed soon

Nyt kuulemma tiliäni tarkastetaan joka on kestänyt 5 päivää. Ja ei ole oikeen muuta mistä ollaan juteltu aina sama vastaus että hetki menee vielä aivan varmasti kohta tarkastus valmis

Thank you for your reply and for providing the previous details, Santtuzz.

Could you provide above-mentioned communication you had with the casino regarding th review of your account? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Santtuzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru