X3000 Casino - Igrački nalog je i dalje aktivan uprkos zahtevima za zatvaranje.

User's email address deleted by Casino.Guru

I have tried multiple times to close my account and self exclude which the casino has rejected and has allowed me to deposit more money and lose! I want my account closed and issued a refund of any money uploaded after I requested to close my account which is 65.02 euro

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ChrisH,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve experienced while trying to close your account and self-exclude.

To better understand your situation, could you please provide us with a few additional details:

• When exactly did you first request the account closure or self-exclusion?
• How did you submit your request (e.g., email, live chat)?
• Do you have any screenshots or copies of your communication with the casino regarding this request?

If you have any supporting evidence, you can either upload it directly here or forward it to petronela.k@casino.guru, whichever is more convenient for you.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela