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I have deposited over €3,800 at Xonbet in the last three months, most recently a total of €240 on June 8 and 9, 2025. I never play without thoroughly reading the terms and conditions first. At that time, there was no mention of a withdrawal limit of 200% of the deposit.

It wasn't possible for me to deposit €240 and receive a bonus on my account. And suddenly they said a maximum of 200%, or €480.

On June 9, 2025, I finally won over €15,800 in withdrawable funds (screenshots are available). Afterward, I attempted a withdrawal.

Suddenly, support informed me that, according to the terms and conditions, only 200% of the last deposit could be withdrawn. This was news to me and definitely NOT stated in the terms and conditions that were in effect at the time of my registration. I discovered that the terms and conditions had been subsequently changed without notification.

I consider this practice unfair and lacking in transparency. I played honestly and according to the rules and demand payment of my winnings.

Proofs:

Screenshots of my winnings

Proof of my

Deposits

Ich habe in den letzten drei Monaten über 3.800 € bei Xonbet eingezahlt, zuletzt am 8. und 9. Juni 2025 insgesamt 240 €. Ich spiele grundsätzlich niemals, ohne vorher die AGB gründlich zu lesen. Zu dem Zeitpunkt war keine Rede von einer Auszahlungsbegrenzung auf 200 % der Einzahlung.

Zu dem hatte es kein sein das ich 240€. Einzahle und einen Bonus derer seits erhalte am konto. Und plötzlich Gesagt wird max 200% sprich 480

Am 9. Juni 2025 konnte ich schließlich über 15.800 € an auszahlbarem Guthaben gewinnen (Screenshots liegen vor).t danach versuchte ich eine Auszahlung.

Plötzlich teilte mir der Support mit, dass laut AGB nur 200 % der letzten Einzahlung auszahlbar seien. Das war für mich neu und stand definitiv NICHT in den AGB, die zum Zeitpunkt meiner Registrierung gültig waren. Ich habe festgestellt, dass die AGB nachträglich ohne Benachrichtigung geändert wurden

Ich halte dieses Vorgehen für unfair und intransparent. Ich habe ehrlich und regelkonform gespielt und verlange die Auszahlung meines Gewinns.

Beweise:

Screenshots meines Gewinns

Nachweis meiner

Einzahlungen

Dear tinotino1605,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions, and this is what I found:

3.6.2. In cases where a Player's total winnings exceed five (5) times the total sum of their deposits, maximum withdrawal limit of 5,000 EUR (or equivalent in another currency) within a 30-day period.

3.6.3. The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided.

I would like to emphasize that, according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory only when it’s applied to a real money game; however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us. Otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear tinotino1605,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.