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Hello, I made a withdrawal of €1400 on September 6th, 2026, which the online casino still hasn't paid out. I deposited €20 and used a 125% deposit bonus, which I then wagered. To this day, every time I contact support, I'm told to be patient and that they're very busy. The casino's terms and conditions advertise a fast processing time of within 48 hours, but this isn't the case. As of today, September 23rd, I'm still waiting for the money, and the casino is trying to stall me every day. Perhaps they're hoping I'll gamble away the money, or why else would they wait so long to process the withdrawal?

Hallo ich habe am 06.09.26 eine Auszahlung in Höhe von 1400€ getätigt, die das online casino bis heute Immer noch nicht ausgezahlt hat. Ich habe mit einer Einzahlung von 20€ mit einem 125% Einzahlungsbonus gespielt welche ich dann auch umgesetzt habe. Bis heute werde ich jeden Tag wenn ich den Support anschreibe mit Worten vertröstet ich solle mich gedulden und es gäbe eine hohe Arbeitsbelastung. In den AGBs wirbt das casino mit einer schnellen Bearbeitungszeit innerhalb 48h wovon aber wenig zu sehen ist. Bis heute den 23.09 warte ich Immer noch täglich auf das Geld und das casino versucht mich jeden Tag hinzuhalten wahrscheinlich haben Sie die Hoffnung man würde das Geld noch verzocken oder warum wartet man so lange mit der Auszahlung

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Dear Sekooo10,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• What payment method did you use for the withdrawal?
• Have you received any communication from the casino regarding the delay?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.